Omg cats_09 think ive figured out why we didnt have our booking last night.
Because the woman who took it is/was a complete utter bitch.
I just got off the phone with her- (dead beat/droll voice, no niceness whatsoever)- im like can we please book a lounge blah blah give deets "im sorry we dont reserve booths for walk ins at that time". Er- then why did you book it last week and also years previously.
We ended up getting the booking, but srsly thinking about ringing up and complaining about her.