Yep, I can see where you are coming from.Honestly I'm giving up on those member surveys each year (outside of the chance at a free jumper) - they literally do not listen. Nobody wants extra compost and a pin that goes in the bottom of a draw. I've spoken about this at length before and it honestly feels like they just do not have any feel for the average fan on the street.
In the last survey I suggested on numerous occasions that they should fire the ‘make some noise’ guy out a cannon at half-time for our entertainment. Then they sent me a letter of thanks and a free copy of The Shinboners..