- Apr 8, 2011
- AFL Club
Call membership department three weeks ago about members choice. Man says there was a glitch and it will be posted in two weeks. Still no scarf. This club treats members like sh*t and it needs to stop.
Yeah I must admit the club isn't great with this. I recently went into the Cats shop to purchase a guernsey. Whilst I was there I thought I would pickup my member choice item. I had previously stipulated on the phone that I would pick it up in person rather than it being delivered at my expense. I again (like most years) had issues with my membership renewal, so I rang them.
I had my membership details with me and when I asked for my item, the lady behind the counter seemed surprised and it was all a little awkward. She then asked me "Are you sure your item hasn't been posted?". I told them it hadn't and I had previously stipulated I would pick it up rather than pay postage. Another lady stepped in, asked for my surname and then looked me up on the system before giving it to me.
I got the feeling they thought I was trying to pull one over them and they were adamant I was conning them into a free scarf or a hat. I was also purchasing a $110 guernsey. I've only been a member for 15-years and donated $1,000+ to them in 2020 when I didn't request a refund from our family memberships due to COVID, but I felt like I was ready to be put on a lie detector over a scarf which is probably worth $5.
I don't take it personally, but they need to understand how this perception and interaction can frustrate long term and loyal members.