AFL LIVE PASS - WHAT A JOKE!

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westie

Team Captain
Jul 9, 2009
443
235
Perth
AFL Club
St Kilda
Other Teams
Punjab Kabaddi Team
I've had such a bad experience with this app.
Telstra have unfortunately gone with the new 'deliberate obfuscation' tactic used by big companies and some government agencies like Centrelink.
The app never worked in the first place and then they made it near impossible to UNSUBSCRIBE.
I've spent the last month being transferred between no less than 4 agencies at Telstra (BigPond Media, tech support, billing and CrowdSupport).
They still haven't found the unsubscribe button.
The AFL should have nothing to do with Telstra.
From a cynical point of view, Telstra and the AFL are a perfect match for each other. Incidentally we use the App on a Motorola Moto G 3rd gen. with great success aside from the crap picture quality occasionally.
 

bresker

Norm Smith Medallist
Sep 21, 2005
8,222
10,016
Brunswick East 3057
AFL Club
Western Bulldogs
Other Teams
Wet Sham, BANGOR FC, Down
I downloaded the CrownBet app thinking there must be a catch but no - I can actually watch all the games on my phone for free.

Now, how does an apple 5 to HDMI lead work on a standard TV?
 

Power Raid

TheBrownDog
Oct 15, 2004
62,403
51,072
West Perth
AFL Club
Port Adelaide
I've had such a bad experience with this app.
Telstra have unfortunately gone with the new 'deliberate obfuscation' tactic used by big companies and some government agencies like Centrelink.
The app never worked in the first place and then they made it near impossible to UNSUBSCRIBE.
I've spent the last month being transferred between no less than 4 agencies at Telstra (BigPond Media, tech support, billing and CrowdSupport).
They still haven't found the unsubscribe button.
The AFL should have nothing to do with Telstra.
The beauty about dealing with Telstra is they are so incompetent they a vulnerable.

Just ask for $500 credit per month until they resolve it.

They will resist but will cave in as they know they're in the wrong and the consequences are greater if they don't.
 

hottieburger

Team Captain
Aug 18, 2009
379
458
AFL Club
North Melbourne
I've had such a bad experience with this app.
Telstra have unfortunately gone with the new 'deliberate obfuscation' tactic used by big companies and some government agencies like Centrelink.
The app never worked in the first place and then they made it near impossible to UNSUBSCRIBE.
I've spent the last month being transferred between no less than 4 agencies at Telstra (BigPond Media, tech support, billing and CrowdSupport).
They still haven't found the unsubscribe button.
The AFL should have nothing to do with Telstra.
Do you mean this button?


jepg.png
 

my name was taken

Club Legend
Sep 8, 2008
2,971
3,335
AFL Club
St Kilda
I've had such a bad experience with this app.
Telstra have unfortunately gone with the new 'deliberate obfuscation' tactic used by big companies and some government agencies like Centrelink.
The app never worked in the first place and then they made it near impossible to UNSUBSCRIBE.
I've spent the last month being transferred between no less than 4 agencies at Telstra (BigPond Media, tech support, billing and CrowdSupport).
They still haven't found the unsubscribe button.
The AFL should have nothing to do with Telstra.
Be they would figure it out pretty quick if you cancelled payments
 

blured

Club Legend
Jan 30, 2010
1,933
1,972
Mcloud
AFL Club
Melbourne
Other Teams
Denver Nuggets
A few of the streaming sites that i use often have a better pixel quality than the #ucking useless app
 

sauce_head

Norm Smith Medallist
Aug 24, 2006
7,071
3,730
AFL Club
St Kilda
Been okay for me this season. Even mange to get it on the big screen via an old iPhone 4S (and a 6S) and an old Apple TV.
 

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Power Raid

TheBrownDog
Oct 15, 2004
62,403
51,072
West Perth
AFL Club
Port Adelaide
Cancelled my card today as a last resort and then got a message from them saying i was liable for further charges!!!
Hahaa, good luck with that guys.
take this to the financial and telecommunications ombudsman and the commission of fair trading.

don't let them ruin your credit rating by allowing this or ignoring this. As the last haha will be on you.
 

Sylvia Saint

Norm Smith Medallist
May 20, 2004
6,939
5,979
Melbourne
AFL Club
Melbourne
Other Teams
Crusaders
Anyone else have trouble with the Live Pass (overseas variety) today and last night? It's possible my internet is just **** but it couldn't keep up all game and would randomly segue back an hour or so every few minutes. Which makes me think the service itself wasn't coping.
 

bing181

Club Legend
Nov 22, 2009
1,906
1,410
Paris
AFL Club
Melbourne
Anyone else have trouble with the Live Pass (overseas variety) today and last night? It's possible my internet is just **** but it couldn't keep up all game and would randomly segue back an hour or so every few minutes. Which makes me think the service itself wasn't coping.
Yes, catastrophic. Seems to have been across the board.

I would:

- contact the AFL to complain
- contact your club to complain if you bought it through them
- contact WatchAFL and ask for a refund.
 

bing181

Club Legend
Nov 22, 2009
1,906
1,410
Paris
AFL Club
Melbourne
Got this reply from them:

"Hi there,

Unfortunately our network supplier experienced technical difficulties during the Tigers vs Giants match and we are currently working with them to remedy."
 

Sylvia Saint

Norm Smith Medallist
May 20, 2004
6,939
5,979
Melbourne
AFL Club
Melbourne
Other Teams
Crusaders
Got this reply from them:

"Hi there,

Unfortunately our network supplier experienced technical difficulties during the Tigers vs Giants match and we are currently working with them to remedy."
Very frustrating because they've given good service this year, but have failed at a critical time. If it had been Melbourne and not Richmond I would have been smashing TVs.

Even though internet streaming is taking over the world, I always think this will be a problem for us poor sods overseas. I'd still fork out for Foxtel if it was available.
 

kreglze

Brownlow Medallist
Sep 28, 2011
13,469
10,438
Melbourne
AFL Club
Gold Coast
Other Teams
Arsenal
Its been good all year for me until today where it dropped out for the last 15mins of the game. Luckily it was already a forgone conclusion by that point.
 

Scotsguy

Team Captain
Jul 4, 2015
359
634
Scotland
AFL Club
Richmond
Other Teams
Kilmarnock FC
Anyone else have trouble with the Live Pass (overseas variety) today and last night? It's possible my internet is just **** but it couldn't keep up all game and would randomly segue back an hour or so every few minutes. Which makes me think the service itself wasn't coping.
It has been working fine for me (touch wood).
Last year it was a nightmare but I get it with my membership and I am lucky enough to have most of the games live on the TV here.
 

Sylvia Saint

Norm Smith Medallist
May 20, 2004
6,939
5,979
Melbourne
AFL Club
Melbourne
Other Teams
Crusaders
It has been working fine for me (touch wood).
Last year it was a nightmare but I get it with my membership and I am lucky enough to have most of the games live on the TV here.
It was flawless during the regular season (where my team exclusively featured as always) but has been dodgy since finals started. It's always hard to know if it's the internet or the service. Today I think the service.
 

hoianbulldog

Premiership Player
Mar 2, 2006
4,664
4,787
Hoi An, Vietnam. I am off the grid.
AFL Club
Western Bulldogs
Its been good all year for me until today where it dropped out for the last 15mins of the game. Luckily it was already a forgone conclusion by that point.
Same here. I was watching at a sports bar full of Richmond supporters. I really felt for them as we missed most of the last quarter. I susoect demand will be even greater next week so they better sort it out.
 

Mockcockpit

Club Legend
Apr 18, 2011
1,166
1,982
Japan
AFL Club
Fremantle
It was flawless during the regular season (where my team exclusively featured as always) but has been dodgy since finals started. It's always hard to know if it's the internet or the service. Today I think the service.
I've had a similar experience recently. Seems to be more prevalent on Saturday night games. Frustrating because sometimes it'll stream fine on the tablet but not on the phone, then the phone will work but the tablet won't. The computer will work fine for a while then conk out.. I've been troubleshooting with them and they are good about trying to help but I thought the problem might have been with my ISP so it's interesting to see others are having similar problems. I've generally been happy with the service and the price is fair but they need to get their act together and fix this.
 
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