EDFL move to PlayHQ

[Aucklander]

EDFL

Joint Announcement

essendondfl.com.au

 

[tigertony]

PlayHQ was a disaster yesterday.. it must improve otherwise it will be a very bad move

 

[BlueJet]

You'd imagine they'll be upgrading their servers but to be down statewide is a bad look.

 

[stmookeyj]

You'd imagine they'll be upgrading their servers but to be down statewide is a bad look.

Make that Nationwide, fortunately Officials HQ was fine and I was able to submit the umpiring paperwork but couldn't get live scores for anywhere until Sunday.

 

[Aucklander]

The online sports portal responsible for housing local footy scores is vowing last weekend’s ill-timed outage won’t happen again. Here’s why.

The major provider of online local footy scores and stats has moved to assure clubs and supporters that an ill-timed outage from last weekend will not reoccur.
Last Saturday at 6pm, footy fans were unable to see the results from competitions across Australia due to a technical error on PlayHQ which lasted several hours and has been described as the worst outage in the company’s history.

While club volunteers were still able to upload results, results weren’t publicly available with many taking to social media to express their frustrations.

Now PlayHQ chief executive Tim Mackinnon has apologised for the issue but has vowed for a much smoother run this weekend.

“We are sorry. It was the worst outage in PlayHQ’s history,” he said.

“Indeed, we haven’t had any outages for 395 days, including games over Easter weekend and last season with Victorian rural footy. We pride ourselves on our 99.9 per cent uptime, enterprise-level infrastructure, and modern codebase, which supports over 1 billion page views annually for over 2 million participants to see live scores, fixtures and stats.

“But on Saturday evening, people couldn’t see their games and fixtures, and we appreciate that it would have been frustrating.

“Our team worked through the night to identify and fix the issue (our Play AFL app traffic wasn’t caching correctly after a recent change to our app, which caused a spike in traffic which overwhelmed a core database that powered everything our participants see).

“1871 games ran on Sunday without any issues. We are confident it won’t happen this weekend or ever — we have fixed caching error, increased the size of databases and optimised other services and processes.”

After the outage, an AFL Victoria statement said it would know more “early in the week around the cause of the issue”.

The governing body said it would go “through an incident report with PlayHQ”.

The PlayHQ system was introduced to many local footy competitions across Australia at the beginning of the 2022 season.

Clubs in metropolitan Melbourne moved across to PlayHQ in the off-season along with local cricket competitions.