Thread starter
#1
I'm surprised this hasn't been mentioned on Bigfooty already.
There are HUGE stuff-ups happening with digital installation.
It doesn't seem to be affecting those with satellite installations. The cable installations however are a mess. All cable installations are the responsibility of Telstra (Foxtel themselves are doing Satellite), and Telstra have subcontracted the work out to a number of companies around Australia.
From rollout commencement on Monday, to around 10am Wednesday (DLST) an estimated 1300+ booked installations weren't carried out, and it is only getting worse each day.
So don't hold your breath waiting for the installers to arrive! Even if you have rung the day before or on the day of installation to confirm the appointment, there is no guarantee they will show up. There is every chance you won't get a call cancelling it, or a call afterwards apologising, they simply just don't turn up.
There IS a priority installation reschedule list, and you will get placed on that, however......................as an example, a missed installation on March 9th sees you now being installed on 22nd MAY!
I've managed to get around that list, and have an installer that lives in my general area coming round 7am on Saturday to install after having no-shows on Tuesday.
If you find yourself in the same boat, drop me a line, and I'll happily send you the details of who to contact to find out what the hell is going on, and how to get installed sooner rather than later.
There are HUGE stuff-ups happening with digital installation.
It doesn't seem to be affecting those with satellite installations. The cable installations however are a mess. All cable installations are the responsibility of Telstra (Foxtel themselves are doing Satellite), and Telstra have subcontracted the work out to a number of companies around Australia.
From rollout commencement on Monday, to around 10am Wednesday (DLST) an estimated 1300+ booked installations weren't carried out, and it is only getting worse each day.
So don't hold your breath waiting for the installers to arrive! Even if you have rung the day before or on the day of installation to confirm the appointment, there is no guarantee they will show up. There is every chance you won't get a call cancelling it, or a call afterwards apologising, they simply just don't turn up.
There IS a priority installation reschedule list, and you will get placed on that, however......................as an example, a missed installation on March 9th sees you now being installed on 22nd MAY!
I've managed to get around that list, and have an installer that lives in my general area coming round 7am on Saturday to install after having no-shows on Tuesday.
If you find yourself in the same boat, drop me a line, and I'll happily send you the details of who to contact to find out what the hell is going on, and how to get installed sooner rather than later.

