Do emails to gamepass support actually go to anyone?
I started the free trial last week so I could watch some pre-season games but like many are waiting for a code, so I emailed to cancel the trial. Then when no response within the 24 hours indicated I sent another, rinse and repeat that 4 times and then once through the form on the website. The credit card I used is linked to a debit account and only used for online purchases, so foreseeing the oncoming incompetence I moved money out of the account for a few days and surprise surprise I finally got an email from gamepass, not to confirm cancellation but telling me my payment failed.
So I sent another email requesting cancellation but haven't heard back surprisingly.
Do I need to fly to America and throw a brick with my email address on it through the gamepass offices window to get a response? Or do I just need to keep that bank account empty forever now?
Having an 'opt out' system for a trial is crooked enough (if I like the product then I will sign up) but not providing any convenient ways to opt out (or an avenues at all!) is just pulling the piss.
I was definitely going to sign up again for GamePass this year, but now I'm wondering if I may just find other ways to watch the games.