Feedback Quick questions you couldn't find an answer for...

[Taylor]

Which browser and operating system? Desktop or mobile?

Purely mobile, it's the POINTSBET one.

On chrome on mobile.

 

[Chief]

Purely mobile, it's the POINTSBET one.

On chrome on mobile.

iOS or Android or something else?

 

[Taylor]

iOS or Android or something else?

Android I think.

 

[Chief]

Android I think.

OK I don’t have access to Android to test. I’ll ask in the mods board for Android people to let me know if they have problems.

Otherwise - is it an old phone?

 

[Taylor]

OK I don’t have access to Android to test. I’ll ask in the mods board for Android people to let me know if they have problems.

Otherwise - is it an old phone?

It's a Samsung that says it was released in Feb 2019. So in phone terms, yes.

 

[Chief]

It's a Samsung that says it was released in Feb 2019. So in phone terms, yes.

hehe my iPhone is older and has no problems

 

[AceAndy]

Over the last month or so i have noticed a number of what appear to be blank posts. However when you hover a mouse over the post it is a Giphy splash screen. Anyone else seeing this ?

I am using Google Chrome on a Windows 8 laptop.

Chief posted this in the SFA Committee and it seems a couple of others are seeing similar.

 

[GreyCrow]

Over the last month or so i have noticed a number of what appear to be blank posts. However when you hover a mouse over the post it is a Giphy splash screen. Anyone else seeing this ?

I am using Google Chrome on a Windows 8 laptop.

Chief posted this in the SFA Committee and it seems a couple of others are seeing similar.

Yes , similar set up

 

[Chief]

Over the last month or so i have noticed a number of what appear to be blank posts. However when you hover a mouse over the post it is a Giphy splash screen. Anyone else seeing this ?

I am using Google Chrome on a Windows 8 laptop.

Chief posted this in the SFA Committee and it seems a couple of others are seeing similar.

Yeah Giphy is pretty unreliable right now.

We just have to see if they sort themselves out.

 

[Bumpswithagrin]

After I access a thread the page reloads of its own accord after a few seconds and it's too wide for my screen and I have to scroll from side to side to see all of an individual post or make the text smaller. I haven't changed anything on my computer

 

[Chief]

After I access a thread the page reloads of its own accord after a few seconds and it's too wide for my screen and I have to scroll from side to side to see all of an individual post or make the text smaller. I haven't changed anything on my computer

What is your browser and operating system? What is your screen width?

 

[Bumpswithagrin]

What is your browser and operating system? What is your screen width?

I'm using Google chrome. No idea what my screen width is. It's never been a problem before. Even if I make the text smaller it's still doing it

 

[Chief]

I'm using Google chrome. No idea what my screen width is. It's never been a problem before. Even if I make the text smaller it's still doing it

Yeah the ad is likely resizing the content larger than your screen.

I can’t do anything tonight but I have sent this on to the agent to action tomorrow.

 

[Chief]

I'm using Google chrome. No idea what my screen width is. It's never been a problem before. Even if I make the text smaller it's still doing it

Is it a desktop or mobile?

 

[Bumpswithagrin]

Is it a desktop or mobile?

Thanks Chief. It's happening on my laptop, I use Windows 7. All is good on my mobile.

 

[RedmanWasHere]

Why am I getting 1 more unread thread notification than I actually have?

Example, this screenshot shows 6 unread threads.

Top right corner tells me I have 7 which is wrong.

 

[TimmeT]

Getting the black screen when the page loads or having my screen blank out and go black after a new page has been loaded. It seems to be the black background of the Pointsbet ad. Not sure if anyone else has this issue?

 

[Chief]

Why am I getting 1 more unread thread notification than I actually have?

Example, this screenshot shows 6 unread threads.

Top right corner tells me I have 7 which is wrong.

View attachment 752793

Is the 7th an unread forum?

 

[Chief]

Getting the black screen when the page loads or having my screen blank out and go black after a new page has been loaded. It seems to be the black background of the Pointsbet ad. Not sure if anyone else has this issue?

What is your device and browser/version?

Could you try clearing your browser cache to see if that fixes the issue?

 

[TechFerret]

Is the 7th an unread forum?

Or have you just read a thread in the last x seconds? There can be a lag of up to a minute before that counter updates. We found that having the updates real-time was prohibitive so we needed to cache it for a minute to let everything catch up. That is, that feature is non-core to the forum software and sometimes we extend the forum in ways that it was not designed.

Regards, TF

 

[RedmanWasHere]

Is the 7th an unread forum?

I don’t know.

All I know is that it’s always one thread too many.

 

[Chief]

I don’t know.

All I know is that it’s always one thread too many.

What do you see when you tap that eye icon?

 

[Chief]

I don’t know.

All I know is that it’s always one thread too many.

Just after reading a watched thread it shows me 7 unread items when there are 6. After a minute I refresh the page and it goes back to 6.



When you first open BF does it show the correct number of unread items?

 

[RedmanWasHere]

What do you see when you tap that eye icon?

Any number that's one more than the unwatched threads I have.

 

[RedmanWasHere]

When you first open BF does it show the correct number of unread items?

Not for a while it doesn't.