Sweet Dees Mo
Debutant
- Mar 15, 2015
- 95
- 209
- AFL Club
- Fremantle
People may want to call FFC about tickets this week - they take some liberties, unfortunately. I was advised that I was purchasing the same tickets (membership seats) but at a different price. Over a week since purchasing I hadn't seen an email confirmation. Called membership this morning - 25 mins on hold - and was advised 'we aren't opening up that tier of the ground at the moment so you will be placed in different seats.
The presumption that they can just move you wherever they like without warning or consultation after selling you specific seats is not just arrogant but really poor service and care for members. I am a huge fan of the current administration but this is poor, pathetic actually.
I asked if I had been moved into the sun or if I was still undercover - mainly because my dad will be coming along and he is 70 plus and doesn't like to sit in the sun too long - all I got was ums and ah's until I demanded to know where I was sitting immediately. On the same wind but row 5 and yes that will be in the sun... eventually, we got it changed but it is incredibly poor form freo. It shows such little care and integrity let alone the message it sends about how much they take members for granted. Pathetic.
So after saying that I was disappointed the club actually called me, moved our tickets, and in actual fact upgraded them and are in the process of doing so for all members who have used the portal to redeem the Suns Deal. So I take back everything, and considering that this game is a bit of a mess, I think they are doing a pretty decent job considering.
Now just gotta get the W on Saturday!