Society/Culture Small businesses fighting back against bad online reviews

Dixie Normous

Premiership Player
May 13, 2009
3,172
6,779
Adelaide
AFL Club
Adelaide
This is hilarious. Wish I lived in QLD so I could go to this cafe all the time and support them.

https://www.news.com.au/lifestyle/real-life/brisbane-cafes-nasty-response-to-facebook-review/news-story/a97de704b0946342dc99b1442bcaecff

Brisbane cafe’s nasty response to Facebook review

A Brisbane mum posted a review when she couldn’t take her young son to a cafe because it had no highchairs. The reply was swift and harsh.

A Queensland mum has been branded an “a-hole” by a cafe after she posted an unfavourable review.

Kylie Lindsay left a one-star Google review about Windsor’s Low Road Cafe two days ago after she went for breakfast with her partner Luke and 15-month-old son but was told the business didn’t offer highchairs.

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“That is okay — we left and went elsewhere and that is their business prerogative,” Ms Lindsay wrote in the review.

“However, when I politely commented on their business page that I was disappointed we weren’t able to dine there and support a local business, I was subjected to name calling and told it was my loss.”

Ms Lindsay said she received a “quirky but OK” response from the cafe, before she was “attacked unmercifully” and called a “racist” and an “a-hole” when she sent another response.

“You are an a-hole, and when questioned you deleted all of your comments,” the cafe wrote in response to Ms Lindsay’s feedback on Facebook.

“Your profile tells us you’re a racist too. Keep your one star review. We do not need you.”

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skilts

Brownlow Medallist
Feb 14, 2002
17,785
6,379
South-West Gippsland
AFL Club
Brisbane Lions
Other Teams
Lexton, Northcote Park
Wait for the union's?
Management of any large business is more than capable of sinking one, without any help from unions. The achievements of General Motors is a signal example - make products nobody wants to buy, and then go all socialist to plead for government handouts, because they're too big to die.
 
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Fire

Brownlow Medallist
Mar 12, 2003
10,112
3,061
New York
AFL Club
North Melbourne
That's right, use your social media profile to call customers ******** and racists :thumbsu:
But she wasn't a customer.

Imagine feeling so entitled that you gave a place you never patronized a review.

It's not traditionally a professional move on behalf of the cafe; and it kind of gives off an Amy's Bakehouse vibe. But I have no issue with it on the surface; this woman has hurt their buisiness by acting fraudulently. It's a new world were living in these days, so businesses need to try different things and adapt.
 

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