Switching Banks

Jun 15, 2012
AFL Club
Other Teams
Melbourne Victory
Thread starter #1
As the title suggests, I'm thinking of pulling my money out of the Commonwealth Bank. Small things just keep going wrong and I have to keep going into the local branch to fix them up. I've deposited cash in the ATM that went missing and didn't reach my account, I've been charged account fees while still a uni student (when I turned 21 I was automatically charged $4 a month, no warning or inquiry as to whether I was still studying), I was charged an overdraft fee when I hadn't withdrawn too much money, last week I discovered that my mum still had 'authority' over my account and the staff member assisting told me it was something that should have been automatically removed when I turned 18, and finally, I made a withdrawal from Unibet which hasn't made my account (Unibet has sent me reference numbers to chase up Commbank with). The last 2 incidents have occurred in the last week and a half. It also seems that they want me to talk to their webchat bot or give them a call (and get put on hold) if I want to make a complaint when I'd rather send an email with the attachments from Unibet. Not sure if I'm just cracking the shits so I'm wondering if anyone else has had this sort of experience or whether this is a bit ridiculous from Commbank's end?

I already have an account with NAB but they're giving me the shits too, there are discrepancies on my account summary over how much money is in the account (net balance and credit balance on account summary page says x, net balance and credit balance on transactions page says y). I've heard good things about ING and RaboDirect and CUA look okay too, but I was wondering what do people on here recommend? I'm not a high-wage earner and am very slowly saving for a house and have some funds for a holiday or two. Preferably would like something that has good internet banking and semi-decent interest rates.

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