The time frame doesn't sit well with me.. if I'm employing subordinates to do a job and they're not doing it.. I'll give em 3 mths to a yr.. not 7 yrs.. football Dept I'm talking about here re..
What you're a doctor.. you've got a s**t receptionist.. leave em in the job for 7 yrs.. c'mon man.. the time frame stinks to high heaven.
Seems like you would be great at development or teaching. With your patience you must be used to failure, or blaming others.