- Mar 4, 2014
- 1,234
- 2,518
- AFL Club
- Port Adelaide
A guy I used to work with in the UK (both in customer data analysis) now works for a specialist sports marketing company that enables UK football teams to leverage additional revenue out of social media platforms instead of the platform providers getting most of it. We're talking 10s to 100s of millions of £ (granted that's now about 5 bucks).While it's fun to poke fun at Fages and his #datanottallies mantra, it's actually a sound strategy.
I'm currently working with a member based organisation that is going through the transition from a model that says that "A member is someone who pays you $X" to one that says, "A member is someone who believes in your brand".
The power is not in the $$, although they are a crucial part of the revenue model. The power is in the numbers of individuals who interact with your brand, EVEN at a passive level. Their voice is your voice. This is simply because a member/follower/supporter will transition in and out of various states of engagement throughout their lifetime. Maintaining that link, speaking to them as members even if they haven't given you a cent, builds the foundation for the future. Collingwood worked this out before anyone else in the AFL and it literally saved them from bankruptcy.
BTW, Port is doing it as well. Just using different tactics.
For all the chest beating between Port and Crows, both clubs are doing exceptionally well in this regard.
If we're not employing analytics (and we can call it member analytics) then we're missing an opportunity.