Roast They don't make it easy for members to get in touch!

[cosmicr]

I've got a membership issue I'm trying to solve, it's complicated and I need to speak to someone.

I've called several times over the last couple of weeks and just get put on hold forever every time!

I've finally decided to send them an email today instead, but do you think I could find the email address?
Why the hell doesn't the website have a "contact" section? If it does, I can't seem to find it.

Anyway, end of rant. Thanks for listening.

 

[VitalDread]

Or you could just go into the club and ask them?

 

[cosmicr]

Or you could just go into the club and ask them?

An excellent idea, unfortunately I don't live in Footscray anymore, despite what my profile says. So it's a bit too inconvenient to get down there.

FWIW, I found their email address it's membership@westernbulldogs.com.au

 

[gangsta deluxe]

Or you could just go into the club and ask them?

Cmon mate, that's a valid concern about the service received.

Hopefully the club looks at this website occasionally.

 

[Norm De Guerre]

For future reference the club has a "contact us" link with all the required details not surprisingly its found under the club tab on the site.

Its not that hard to find.

 

[BallaratBulldog]

In my experience they arent the quickest to reply through email. Eventually they do.

 

[ABitWoofy]

I phoned them this morning, followed the prompts and got through in a little over 8 secs

 

[GreatSouthWest]

Spoke to them last week regarding members details updates and x 2 member addition. Delightful experience.

OP seems melty and mashy.

 

[incubi]

Have had a to call them a few times to make changes to membership etc. and have never had to hold for long at all, they also generally quite nice and efficient, you may have been unlucky

 

[ossie_21]

Elaborate on what's complicated & that may explain why it has been difficult, apart from that it looks like an over-reaction... I have only spoke to them a couple of times last year when I signed up, spoke with Finley who was more than helpful with all of my questions. Need to renew for next season & I'm sure when I call it will be straightforward. Starting a roast thread seems a bit over the top, that's all

 

[littlenails]

I have experienced a few occasions described by cosmicr above. Generally though, the membership department has been quite good.

I have even received replies directly from Beveridge and Gordon. That was great.

I think that there is obvious room for improvement in communications. They have to properly cover holiday periods, sickies, toilet and lunch breaks and after hours. Sometimes the Membership part of the website doesn't work properly.

 

[Dav1d]

That's strange
Whenever I call they answer within 2 minutes
OP must just be unlucky because I never had/have any problems (probably cursed myself now though)

 

[bontshow]

For future reference the club has a "contact us" link with all the required details not surprisingly its found under the club tab on the site.

Its not that hard to find

I've never liked the headings layout since Telstra took over. I often find myself looking through them trying to figure out which one something lives under