LG shit me. I just sent this to their customer service department, and it also shit me that I only had 1000 characters to play with. For context, washing machine purchased in March 2016, 1st lid replaced in mid December, 2nd lid replaced on Monday 16th January. And folks, take note of the closing sentence.
This is regarding case XXXXXXXXXX. We have had 2 washing lids replaced and a 3rd has now cracked in the same spot which we saw 2 days after the 2nd replacement. LG have said this is caused by misuse on our end and you won't fix it. It is a washing machine lid. It goes up and it goes down, how can it be misused? We had a Fisher and Paykel for 12 years and used the lid without it cracking.
I asked whether there is a bigger issue for our washing machine where a cracked lid is the symptom, and have been met with a response of "LG won't do anything more, you need to pay for a lid replacement". What if that lid cracks, and the next one, and the next one?
You have wiped your hands of it, it seems like it is all too hard. It is a very unprofessional response from LG and we will be taking this to consumer affairs. We will be telling everyone we know of this experience and strongly encouraging them to not purchase any LG products as you don't honour your warranty and point blame at your customers.