Ive known my agent for years locally, played sport with them. Only of last year done my tax through them for first time in years. I told them my situation about university and needing the submission to clear prior to payment of invoice. I made a mistake on my bsb details so it took much longer to clear than i wanted. This year my invoice is a good $600 so i was hoping to get the submission to ato cleared before making payment considering my return is about 5k. They rang me today to inform me because of last years delay they wont be submitting to ato until i make payment even given my return, being at uni and low on funds this time of year i hardly think they are giving me any respect. I thought they might have handled things differently. But in the end may verywell lose a customer.
Is this good business practice, what would you do in my shoes?
Is this good business practice, what would you do in my shoes?