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You're a customer to whatever airline you're flying with, not a customer to customs officers. I would prefer them to be scary and rude but as long as they're serious about their job. Being an Australian citizen is not mutually exclusive to being a terrorist. Your second complaint is...

If your kid is young enough to need a pram then they'd be small enough to easily carry for a while. Not having wifi at the gate - oh boo hoo, cant live without the internet for an hour or so?