Slow DSL, any ideas?

[daddy_4_eyes]

Got me DSL2 about a month ago but from day 1 its been running at dial-up speeds.
At least when using P2P software I could get 50kbs speeds, but even than that's a fraction of what it should be running at. But over the last 2 weeks i don't even get that anymore.
I've talked with Telstra, and after running a bunch of tests they sent out a technician. Technician does a bunch of checks, changes my modem, and still nothing happening. He then says it must be a problem with my computer and leaves it at that.

I give him the benefit of the doubt, he's an expert, right? I've since tested the connection on a laptop, and 2 other PC's including one of a mate who also has DSL and so theoratically his computer is set up just fine to run DSL. But they all get dial-up speeds.

So, anyone have any ideas what's up?

 

[JasRulz63]

After all that, I'd have to think that the the techy is lying, and it definintely is a line or a modem issue.

Being Telstra, they're a pain to get to do something about problems. What modem is it?

 

[YOTC]

I'd say it would be a line issue. If he changed your modem it would definately be an ADSL2 modem.

Might have to get a techy out to test the line, etc.

 

[roguless54]

You'll prolly find more info and a possible solution to your problems at
www.whirlpool.net.au

I'm still on adsl1 and never had any real issues, I have however read up some info on adsl2 having different speed issues before, strange, hope it doesnt happen to me in future when i change

 

[Snibbo_TJS]

Running a P2P program isn't a good way of testing your connection speed, because it depends on a bunch of different variables such as your peer’s connection speeds and how many other peers have the files you want.

A better way of testing your connection speed is going to a site like http://www.ozspeedtest.com/bandwidth/ that will give you a good idea on how fast your internet connection is.

When using ADSL type connections the closer you are to your local exchange the better, so if your over 1km away from your local exchange your connection speed is not likely going to be as fast as what was advertised. Another factor is the quality of the line between your house and the exchange.

 

[JasRulz63]

Also make sure you have filters (preferrably ADSL2 ones) on every phone point with something plugged in (phones, back-to-base alarms etc.)

 

[Borgsta]

Depending on how you are connected filters are a must, although these are most likely a cause for dropouts rather than slow connection.

Call Telstra and ask for a tech with a laptop to attend and run speedtest.

check from www.speedtest.net

Be prepared though, Telstra's best effort is 1.5M for an ADSL2 connection.

PM me if you want a bit more help.

 

[daddy_4_eyes]

I got onto Telstra again last night. Again they ran their bodgy tests & asked the same questions as previously, and again the told me its an error on my end.

They're gonna get a technician to call me & arrange a time to come by & have a look again.
If he doesn't fix it I'm just gonna scrap the ADSL & get dial-up. Fock it.



FWIW, I've done numerous speedtests on numerous websites, so I'm not a complete dunce

 

[Gman]

I got onto Telstra again last night. Again they ran their bodgy tests & asked the same questions as previously, and again the told me its an error on my end.

They're gonna get a technician to call me & arrange a time to come by & have a look again.
If he doesn't fix it I'm just gonna scrap the ADSL & get dial-up. Fock it.



FWIW, I've done numerous speedtests on numerous websites, so I'm not a complete dunce

Have another PC or notebook so when the techie does come, demonstrate that the speed is just as slow on these others.
That way it will prove to him it is the line and not your PC

Also curious, wouldnt the techie have checked that filters are fitted out? I mean he would have to eliminate all possibilities on his visit...well you would think so...but then again it is Telstra!

 

[jim boy]

Is Telstra the ISP as well - ISP's can and do throttle speeds, either becuase you've elected to go at a slower speed or you hav eoverstpped your limit. In this scenario, the test by the technician may be fine if they are using unmtered content.

If you are with Bigpond, then the first mistake you made was when you signed the dotted line.

 

[DockersMad]

Got me DSL2 about a month ago but from day 1 its been running at dial-up speeds.
At least when using P2P software I could get 50kbs speeds, but even than that's a fraction of what it should be running at. But over the last 2 weeks i don't even get that anymore.
I've talked with Telstra, and after running a bunch of tests they sent out a technician. Technician does a bunch of checks, changes my modem, and still nothing happening. He then says it must be a problem with my computer and leaves it at that.

I give him the benefit of the doubt, he's an expert, right? I've since tested the connection on a laptop, and 2 other PC's including one of a mate who also has DSL and so theoratically his computer is set up just fine to run DSL. But they all get dial-up speeds.

So, anyone have any ideas what's up?

That's a crack up, you should put this post on the joke board.

A few questions for you:

Did you do the set up yourself or use Bigpond's setup disk?
What operating system are you using?
Are you using wireless anywhere?

Good idea from Gman too, grab a laptop from somewhere to compare.

Good luck dealing with Bigpond.

 

[seanoff]

goddamn, I was going to answer Telstra.

They suck.

If you can get out and try another provider, do that. I use Internode, they're pretty good.

ADSL2 is a crapshoot anyway, it really depends on distance from the exchange.

 

[old_clint]

goddamn, I was going to answer Telstra.

They suck.

If you can get out and try another provider, do that. I use Internode, they're pretty good.

ADSL2 is a crapshoot anyway, it really depends on distance from the exchange.

Optus suck too. When I had a cable installed the Techie couldn't even establish a connection. He said "Windows 2000.......gee, I don't know much about that". I rang Optus help several times and they were similarly useless and more than a touch condescending. Eventually I worked it out myself, I had to.