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The NBN getting the same speed as ADSL and having problem with getting my home phone to work.NBN - Good or Bad
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The NBN getting the same speed as ADSL and having problem with getting my home phone to work.
Having had the NBN FTTH connections both in Darwin and Perth, I can say Darwin was far more stable.
Seems location plays a part in performance, whether that's down to installation quality or not I'm not sure.
Gave up free Netflix traffic with IInet as well when I left Darwin, going to kick myself for years over that I think
Seems location plays a part in performance, whether that's down to installation quality or not I'm not sure.
Gave up free Netflix traffic with IInet as well when I left Darwin, going to kick myself for years over that I think
Sterge
Premium Platinum
The third line is the real killer
Assured bandwidth while we got told oh well bad luck you get what you get
Singapore are in a far better position in terms of land area and infrastructure to make that guarantee though.
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Post-Human
- Thread starter
- #207
NBN is a Joke. Since we got it Drops out every night between 10 minutes up to 5 hours and at moment it been down since 7 last night and still not back on.
blackshadow
Hall of Famer
Who is your provider and what are they saying about the drop outs? Have you been in touch with them?
What type of connection? FTTP, FTTN, cable, fixed wireless?
What troubleshooting have you done if any?
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- Aug 17, 2014
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We are on existing HFC cables via our foxtel subscription which allow us to get up to 35mb/s. Does anyone know whether we will be connected to the NBN via these cables? I am a complete noob at this stuff, and will this affect our speed?
Most of the major population centers are on and will stay on HFC networks.
Sign up for AussieBroadband or Telecube or other ISPs that have confirmed they are not being assholes with contention ratios.
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Post-Human
- Thread starter
- #211
I use Optus and I have the Shitty FTTN.
Fixed the Long Run as we found the Phone Cord had half fallen out but we still get Drop Outs every day around 7pm(PrimeTime)
blackshadow
Hall of Famer
Have you contacted Optus? Give them a chance to resolve it and if they can't advise them that you will complain to the TIO (and follow through on that).
FWIW Optus seem to get a pretty poor rap on whirlpool - if they can't resolve the problem I'd cancel a contract with them and look for another provider like Aussie broadband. TIO should help you get out of any contract without fees if the provider is below par.
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Post-Human
- Thread starter
- #213
Contacted Optus and they sent a guy out.
He had a Look and he said there was a Broken Cable in front of our House and he Fixed it. As he said he went to our Node(Which is 400 meters away. Is taht Good?) and he got a Weak Signal when he 1st Tried.
He fixed the Cable and has made a Big Difference. No Drop Out Since and Downloading a lot faster.
- Moderator
- #214
Not happy with the NBN? You're not alone. The number of complaints has jumped 160pc
By consumer affairs reporter Sarah Farnsworth
6-8 minutes
Updated 44 minutes agoWed 18 Oct 2017, 8:22pm
More and more users of the National Broadband Network (NBN) are unhappy with their service and are protesting in record numbers.
Key points:
"It's a worrying sign," ombudsman Judi Jones conceded.
Ms Jones said the increase in NBN complaints was expected as the rollout ramped up — however in the last half of the financial year, dissatisfied consumers outstripped the rate of rollout.
From January to June this year, NBN issues reported to the TIO quadrupled.
According to the annual TIO report, nearly 10,000 homes were left without useable internet or landline due to the NBN rollout in the 2016-2017 financial year.
Nearly 4,000 complaints were made about slow data speeds over the network.
"We have had some speed complaints where it has been multi-layered and it can take months to resolve," Ms Jones said.
"I think the NBN is concerned, the retailers are concerned, and the minister and the regulator are also concerned. So everyone is focusing on it."
Top complaint issues about NBN
NBN chief executive officer Bill Morrow said less than 15 per cent of NBN complaints made to the ombudsman were directed to them to solve, and it equated to 1 per cent of the activated premises.
However, he added the increase in complaints was being taken seriously.
The company said so far 3 million homes had been connected to the network, and about 40,000 homes were activated every week.
But the Australian Communications Consumer Action Network said the massive increase in complaints showed consumer safeguards needed updating.
"Many consumers are being left with no connection or a service that is unusable. This is not acceptable."
'No-one is listening'
Julie Waites said her 85-year-old mother Patricia Alexander has been without a working phone at her Redcliffe home, north of Brisbane, since June when the NBN was connected in the area.
Her mother has dementia and is considered a medical priority. Ms Waites said her mum often fell and hurt herself, and she was worried about switching over.
"I didn't want to switch over but I didn't have a choice. Telstra said the phone would be switched off," Ms Waites told the ABC.
She said since the NBN was connected, her mother's phone continuously dropped out and important stored numbers got wiped.
Ms Waites said she had complained to the TIO and Telstra, and multiple technicians from both the telco and the NBN had come out to inspect the problem, but the phone line still dropped out after a few days.
The technicians have so far left five different Telstra modems, two NBN modems, two different phones, and a mess of cables.
"No-one is listening and they just try and do the same thing," Ms Waites said.
"If she didn't have an emergency alarm I don't know what I would do."
'I live in Sydney and I can't get the internet'
The ombudsman said she had enough powers to deal with complaints, but RMIT Associate Professor Mark Gregory said consumers ended up in a loop where the NBN, the TIO and the service providers did not take responsibility.
He said the ombudsman needed powers to handle complaints where there was a lack of ADSL or NBN infrastructure.
"We are seeing many consumers pushed into a black hole," he said. "The TIO leaves them hanging."
That's the situation freelance web designer Amy Kirchhoff finds herself in.
She's been without an internet or phone line to her Sydney rental property for seven months, despite contacting Telstra, Optus and the ombudsman's office.
"Everyone has a solution that doesn't work and so I'm constantly saying, 'I have tried that, I've tried that'. I can't do anything," Ms Kirchhoff said.
"I get a completely different story [every time] — anything from, 'You might be able to get it but it will take three to five months to determine, and the NBN is coming soon but you won't be able to get that either'."
People could die: doctor
Psychiatrist Dr Oleh Kay runs a Perth clinic treating mental-health patients both in person and over the internet for those in remote areas.
Dr Kay said they got better speeds from the old ADSL than with the NBN fibre to the premises.
"Our download speeds can get down to 2.2 megabits a second and uploads speeds can be zero. That happens fairly regularly — it might even be daily," he said.
He said every six months the whole connection dropped out, which was not just frustrating but also life threatening.
"The outages are potentially catastrophic for us because everything goes through NBN, we don't have any landline and we are dealing with a vulnerable population group," he said.
"I think potentially people could die, to put it bluntly."
At one point, Dr Kay said his patients were calling Telstra to try and reach him, and the telco requested he give them a mobile number to reach him on.
"We said no, why don't you fix the NBN? So we actually have the service we contract you to provide."
In total, the ombudsman received 158,016 complaints last financial year relating to landline phones, mobile phones and internet services, and a total of 41,283 enquiries — but it did not breakdown what the enquiries related to.
The Federal Government says the rise in complaints remains "broadly in-line with the rate of the NBN rollout".
The number one complaint to the ombudsman was to do with customer relations, which the Government stressed has nothing to do with the NBN rollout.
http://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336
By consumer affairs reporter Sarah Farnsworth
6-8 minutes
Updated 44 minutes agoWed 18 Oct 2017, 8:22pm
More and more users of the National Broadband Network (NBN) are unhappy with their service and are protesting in record numbers.
Key points:
- In the 2016-17 financial year, the TIO received 27,195 complaints about NBN services
- That's up from 10,487 in the previous financial year
- The NBN said the increase was being taken seriously but it represented only 1 per cent of connected homes
"It's a worrying sign," ombudsman Judi Jones conceded.
Ms Jones said the increase in NBN complaints was expected as the rollout ramped up — however in the last half of the financial year, dissatisfied consumers outstripped the rate of rollout.
From January to June this year, NBN issues reported to the TIO quadrupled.
According to the annual TIO report, nearly 10,000 homes were left without useable internet or landline due to the NBN rollout in the 2016-2017 financial year.
Nearly 4,000 complaints were made about slow data speeds over the network.
"We have had some speed complaints where it has been multi-layered and it can take months to resolve," Ms Jones said.
"I think the NBN is concerned, the retailers are concerned, and the minister and the regulator are also concerned. So everyone is focusing on it."
Top complaint issues about NBN
- New internet connection delay — 7,035
- Unusable internet service — 4,816
- Unusable landline service — 4,140
- New landline connection delay — 3,936
- Slow internet data speed — 3,917
NBN chief executive officer Bill Morrow said less than 15 per cent of NBN complaints made to the ombudsman were directed to them to solve, and it equated to 1 per cent of the activated premises.
However, he added the increase in complaints was being taken seriously.
The company said so far 3 million homes had been connected to the network, and about 40,000 homes were activated every week.
But the Australian Communications Consumer Action Network said the massive increase in complaints showed consumer safeguards needed updating.
"Many consumers are being left with no connection or a service that is unusable. This is not acceptable."
'No-one is listening'
Julie Waites said her 85-year-old mother Patricia Alexander has been without a working phone at her Redcliffe home, north of Brisbane, since June when the NBN was connected in the area.
Her mother has dementia and is considered a medical priority. Ms Waites said her mum often fell and hurt herself, and she was worried about switching over.
"I didn't want to switch over but I didn't have a choice. Telstra said the phone would be switched off," Ms Waites told the ABC.
She said since the NBN was connected, her mother's phone continuously dropped out and important stored numbers got wiped.
Ms Waites said she had complained to the TIO and Telstra, and multiple technicians from both the telco and the NBN had come out to inspect the problem, but the phone line still dropped out after a few days.
The technicians have so far left five different Telstra modems, two NBN modems, two different phones, and a mess of cables.
"No-one is listening and they just try and do the same thing," Ms Waites said.
"If she didn't have an emergency alarm I don't know what I would do."
'I live in Sydney and I can't get the internet'
The ombudsman said she had enough powers to deal with complaints, but RMIT Associate Professor Mark Gregory said consumers ended up in a loop where the NBN, the TIO and the service providers did not take responsibility.
He said the ombudsman needed powers to handle complaints where there was a lack of ADSL or NBN infrastructure.
"We are seeing many consumers pushed into a black hole," he said. "The TIO leaves them hanging."
That's the situation freelance web designer Amy Kirchhoff finds herself in.
She's been without an internet or phone line to her Sydney rental property for seven months, despite contacting Telstra, Optus and the ombudsman's office.
"Everyone has a solution that doesn't work and so I'm constantly saying, 'I have tried that, I've tried that'. I can't do anything," Ms Kirchhoff said.
"I get a completely different story [every time] — anything from, 'You might be able to get it but it will take three to five months to determine, and the NBN is coming soon but you won't be able to get that either'."
People could die: doctor
Psychiatrist Dr Oleh Kay runs a Perth clinic treating mental-health patients both in person and over the internet for those in remote areas.
Dr Kay said they got better speeds from the old ADSL than with the NBN fibre to the premises.
"Our download speeds can get down to 2.2 megabits a second and uploads speeds can be zero. That happens fairly regularly — it might even be daily," he said.
He said every six months the whole connection dropped out, which was not just frustrating but also life threatening.
"The outages are potentially catastrophic for us because everything goes through NBN, we don't have any landline and we are dealing with a vulnerable population group," he said.
"I think potentially people could die, to put it bluntly."
At one point, Dr Kay said his patients were calling Telstra to try and reach him, and the telco requested he give them a mobile number to reach him on.
"We said no, why don't you fix the NBN? So we actually have the service we contract you to provide."
In total, the ombudsman received 158,016 complaints last financial year relating to landline phones, mobile phones and internet services, and a total of 41,283 enquiries — but it did not breakdown what the enquiries related to.
The Federal Government says the rise in complaints remains "broadly in-line with the rate of the NBN rollout".
The number one complaint to the ombudsman was to do with customer relations, which the Government stressed has nothing to do with the NBN rollout.
http://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336
quotemokc
Brownlow Medallist
Unfortunately there are other issues other than just internet.
Well this is a thread about the NBN so I'm entitled to say what I think about it.
Any Liberal voter with a shitty connection can look forward to decades of crappy internet thanks to their beloved LNP. * all of those people. They deserve this. I feel sorry for the rest of us who knew a FTTN NBN would be a dud and voted accordingly. Literally anybody with a background in this technology knew this would be a disaster but the Libs went and did it anyway. I will never give them a single vote for the rest of my life. Even if Labor we're to run an actual clone of Hitler in the next election and I would still throw my vote their way just to spite those LNP assholes.
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Post-Human
- Thread starter
- #218
Because Ruper Murdoch used Propaganda to get the Liberal In and There seem to be plenty of Snobs in Australia vote for the Bloody Coalation.
OR
It's Rigged like the US Election Was
TradeDraft
Post-Human
- Thread starter
- #219
Well they did what there Boss Rupert Murdoch Told them to do plus have a Idiot like Grahame Burke Bribing them also does not help
I have had a cabinet installed on my street, but we wont be getting NBN. Rollout is literally around our street. Absolute ****
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bkozican
Norm Smith Medallist
Was just talking to an IINet rep about the NBN. I said I was waiting until I had to get it because of all trouble and complaints..Bloke replies with "The people who complain about the NBN are usually people who complain about alot of things"
Obviously we all have to get it but im holding off until the last possible day
Obviously we all have to get it but im holding off until the last possible day
Hey guys,
I still have Telstra cable and haven't upgraded to NBN yet.. Purposely holding off as all the negative stories put me off.
I have received missed calls from Telstra wanting to organise installation - is there any harm with holding off?
Obviously don't want to be left without internet....!! Could they switch off my cable service?
I still have Telstra cable and haven't upgraded to NBN yet.. Purposely holding off as all the negative stories put me off.
I have received missed calls from Telstra wanting to organise installation - is there any harm with holding off?
Obviously don't want to be left without internet....!! Could they switch off my cable service?
Had it for 12 months and cant fault its reliability.
The only sadness is that they started on Fibre to the Home in the town under Labor and then it all changed when Libs got in and we ended up with Fibre to the Node.
Old mate has fibre to home but has to pay more for high speed which he and many others dont want.
He gets the same speed as me. 25 mbps.
But watching 4 Corners the other night i think the whole country should be sad.
The only sadness is that they started on Fibre to the Home in the town under Labor and then it all changed when Libs got in and we ended up with Fibre to the Node.
Old mate has fibre to home but has to pay more for high speed which he and many others dont want.
He gets the same speed as me. 25 mbps.
But watching 4 Corners the other night i think the whole country should be sad.
GreyCrow
TheBrownDog
- Mar 21, 2016
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Bit the the bullet ( more due to other technical issues) and hopefully start Monday. Spotted 2 boxes , one 100-150m from me and the other 400-450m up the hill. Any takers I get the furthest one?
quotemokc
Brownlow Medallist
How can anyone be happy with only 25mbps...
If I was in an NBN area I would be on the 100/40 and in a couple years that won't even be fast enough.
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