News Dungeon Crawl In Voluntary Administration

[A Tiger 4 lyf]

My favorite online gaming store is no more. Terrible news

Post copied from their facebook page

Hey guys,

First apologies for being so quiet.

We can confirm we are in Voluntary Administration It's a terrible and shitty event for everyone involved (Staff, Creditors, Customers) and we are truly sorry for all the trouble it has/may cause you. It's not how any of us here thought our DC story would end, and it's certainly not the way we wanted 2015 to end personally.

A lot of you have questions and rightly so - this post is to address the ones we can answer, and to point you in the direction of who to contact for the questions we cannot answer. If there are questions we don't answer please do not think we are ignoring you or hiding anything. Simply put - we either don't know the answer, or we don't want to answer anything that may be contradicted later by the Administration.

"Where are all your listings?"

These have been pulled by us - primarily as a means of temporarily ceasing trade, and so we could get every order completed. Pre orders were pulled just after the 4th December to avoid taking any additional orders for titles coming out in 2016.

"What is happening with my order?"

If we could complete it, it has been shipped - either with Australia Post Standard Letter Service or Hunter Express. (No tracking = Standard, Tracking = Hunter).

If we oversold on an order, or if part of the order we could not ship because a product was oversold, we have cancelled and refunded the purchase. About 80% of these have been completed, the rest are being done today.

Apologies for the brutal tone of 'Sold out. Here is a refund'. We are on as skeleton crew at the moment,and our time is limited so our priority has been refunding first, notifying later (We figure better for customers to have the money back!).

"What if my order does not arrive?"

If Australia Post Std Orders have not arrived after 14 days from dispatch, you will need to contact the Administrators. Their details are:

Email: mail@dvtgroup.com.au or mail to:

de Vries Tayeh
PO Box 218
Parramatta
NSW 2124

For Hunter Orders (and some eParcel Orders) - Contact Hunter first, as they may be able to assist in locating the package. (They have a pretty good tracking system, so you will be able to know straight way if something has gone wrong). Their number is: 13 22 52 (http://www.hunterexpress.com.au/home).

If they cannot locate the item, or confirm it is lost, then you will need to contact the Administrators.

"What if I want to return an unwanted item? What if I have a faulty item? What if it was the wrong item received?"

You will need to contact the Administrators for more info about this. Details under 'What if my order does not arrive?'.

"I have so many questions! Give me answers!"

Completely understandable - send them to the Administrators. As of COB today, almost all staff will be finished here. There may be one or two customer service guys left, but ultimately you are best emailing the administration directly as they will be able to give you the best and most accurate information.

"Woah - I pre ordered a few things that are coming out next year - what's the deal with that?"

You will need to contact the Administrators. We wish I could be more help on this, but again, don't want to state anything/promise anything that would be contracted.

'What will happen to DC?'

No idea - hopefully someone will pick up the IP and re open up in the new year. If someone does, please give them a chance as they obviously will be an entirely new and different team to us, and will have had no part in the business before this.

I hope this helps guys - again apologies for not being able to be more specific. No guarantees anyone will be monitoring the DC Facebook page for the time being, so any questions best to email.

All the best in 2016 - and thank you for the support you provided us with in the past and over the years smile emoticon Our Customers have always been fantastic - whether it be eBay, Web store or our old Retail Store and we wish you all a Merry Christmas and safe New Year. In particular, a big thanks to you, the Facebook community, as you have always provided us with some great feedback, witty comments and some friendly conversation. (Personally, I will always have fond memories of the answers you provided back in the 'Loot Drop Tuesday' days.)

Farewell,

- DC team

 

[TooUglyForFugly]

I never used it ... but if, say, OzGameShop fell to the same fate, I'd be devastated.

Commiserations to everyone this affects.

 

[VaultWanderer]

I never used it ... but if, say, OzGameShop fell to the same fate, I'd be devastated.

Commiserations to everyone this affects.

Ozgameshop is not worth it these days, much better places such as target

 

[TooUglyForFugly]

Ozgameshop is not worth it these days, much better places such as target

I should probably compare but I don't since Target doesn't have preorders.

 

[sacka]

I should probably compare but I don't since Target doesn't have preorders.

No but other Aus retailers do that post it quicker and are cheaper.

 

[TooUglyForFugly]

No but other Aus retailers do that post it quicker and are cheaper.

Fair enough.

And enough of me ruining this topic. Fingers crossed the name can be revived and at least as good as before.

 

[Wickzki]

Sorry to hear DC go out this way. I just purchased Rocksmith from them but knew something was up as I was going to buy a couple of other things but their stock had, as says in OP, removed.

It's too bad. They're good people with great staff.

 

[Blue_sunday]

Bought Rocksmith from them just over 2 weeks ago, sad to see this happen

 

[Dannnnnnnnnn]

They're back.

 

[pantskyle]

They're back.

In pog form?