- Sep 11, 2009
- 5,479
- 4,622
- AFL Club
- Adelaide
Cant we all put our rivalries and hate aside and combine our rage at the true FLOGs of Australia - TELSTRA
Im just curious at what kind of horror stories people have been put through by Telstra. A thread like this was on another forum so hope it goes as well here.
- trying to take my 75 year old grandparents to court over a 2 cent bill. They cant go pay 2 cents at the post office!!! and are too old for the internet.
- Getting an Indian with bad english every time you ring for customer support
- Getting disconnected. Im sure if you could ring a phone number which was for a company specifically there to disconnect you, Telstra would still do it better.
- Trying to charge YOU $150 to get a technician out to diagnose a fault that is a Telstra fault, not yours.
- The famous maze of departments, Whenever you ring for internet customer service, expect to be picked up by someone in sales, who will then transfer you to the correct department. 15 minutes of holding and you are next answered by someone in complaints. And it goes on and on.
- As if try and charge a fee when you pay your bill at a post office or Telstra shop. Not everyone can pay online. Criminals
- A simple task of transferring internet service from one house to another when moving seems like an epic battle along the lines of the Vietnam War. "Yes Sir, it will take 5 working days" she says. 7 days later you ring back and its now going to take another 5 working days. Then again 5 working days. Idiots couldnt
- My personal favourite - RIM congestion (insert funny comment here). For those of you that dont know, that is when you pay for a broadband connection (roughly 160kb/sec speeds) but because Telstra have been fat and lazy, and their equipment is out dated and overloaded, you get anything from 2kb/sec to 70kb/sec speeds. You would thing that only getting 5% of the speed you are paying for would be sufficient evidence that Telstra must fix the problem... Nope, they make their own little loop hole filled laws. They are providing a "service" not a "speed". So they weasel their way out.
- When people complain about RIM congestion, the first thing Telstra do is cap the people with 8mb speeds to 3mb, all the while charging them the same price. Robbery. A bit like taking a few geelong stars and giving them to Melbourne to even things out.
- Some how when people have an alternative ISP (Adam, Westnet etc) who rents Telstras ports for internet, and you complain to the Telecommunications Ombudsman about the poor quality of this equipment your ISP is renting, Telstra side step the issue and the ISP gets fined. Considering the fault has nothing to do with the ISP, I dont get it. The ISP is actually paying to use Telstras faulty equipment, but when the equipment is found to be in breach of quality standards the ISP takes the fine...
Feel free to add more about Telstra or Tiger Airlines or whoever else has screwed you over in the past
Im just curious at what kind of horror stories people have been put through by Telstra. A thread like this was on another forum so hope it goes as well here.
- trying to take my 75 year old grandparents to court over a 2 cent bill. They cant go pay 2 cents at the post office!!! and are too old for the internet.
- Getting an Indian with bad english every time you ring for customer support
- Getting disconnected. Im sure if you could ring a phone number which was for a company specifically there to disconnect you, Telstra would still do it better.
- Trying to charge YOU $150 to get a technician out to diagnose a fault that is a Telstra fault, not yours.
- The famous maze of departments, Whenever you ring for internet customer service, expect to be picked up by someone in sales, who will then transfer you to the correct department. 15 minutes of holding and you are next answered by someone in complaints. And it goes on and on.
- As if try and charge a fee when you pay your bill at a post office or Telstra shop. Not everyone can pay online. Criminals
- A simple task of transferring internet service from one house to another when moving seems like an epic battle along the lines of the Vietnam War. "Yes Sir, it will take 5 working days" she says. 7 days later you ring back and its now going to take another 5 working days. Then again 5 working days. Idiots couldnt
- My personal favourite - RIM congestion (insert funny comment here). For those of you that dont know, that is when you pay for a broadband connection (roughly 160kb/sec speeds) but because Telstra have been fat and lazy, and their equipment is out dated and overloaded, you get anything from 2kb/sec to 70kb/sec speeds. You would thing that only getting 5% of the speed you are paying for would be sufficient evidence that Telstra must fix the problem... Nope, they make their own little loop hole filled laws. They are providing a "service" not a "speed". So they weasel their way out.
- When people complain about RIM congestion, the first thing Telstra do is cap the people with 8mb speeds to 3mb, all the while charging them the same price. Robbery. A bit like taking a few geelong stars and giving them to Melbourne to even things out.
- Some how when people have an alternative ISP (Adam, Westnet etc) who rents Telstras ports for internet, and you complain to the Telecommunications Ombudsman about the poor quality of this equipment your ISP is renting, Telstra side step the issue and the ISP gets fined. Considering the fault has nothing to do with the ISP, I dont get it. The ISP is actually paying to use Telstras faulty equipment, but when the equipment is found to be in breach of quality standards the ISP takes the fine...
Feel free to add more about Telstra or Tiger Airlines or whoever else has screwed you over in the past
. 
