- Mar 1, 2014
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Those of us who have a TPG mailbox or a mailbox with one of TPG's many subsidiaries will probably know that TPG is opting out of the e mail business late in 2023. They are offering to migrate existing customers to The Messaging Coy which operates out of Brisbane. I was in a situation where I switched my broadband to Telstra many years ago but chose to keep renting a mailbox from iiNet (formerly Adam Internet) simply because I did not want to go through the exercise of changing my e mail address with around 20-30 different organisations. Last week, unsure of the future with The Messaging Coy I decided to switch the whole deal to Telstra but of course I needed a bigpond email address and an internet password. Several years back when I renegotiated my internet contract with Telstra I was issued with an email address and password so I decided to try and install this in MS Outlook. No luck as apparently once issued these email addresses expire after 6 months. So nothing for it but to contact Telstra and get a new address and password. Then the fun started.
After two on line chat sessions and two phone calls from Telstra both of them at around 6.45 am I finally found someone who knew what was needed. The problem was the Telstra email expert was only an expert on installing an account into Telstra's Webmail which I chose not to use as my default mail app. I was therefore in the dark but fortunately I located an article on the web that related to installing new IMAP account settings In Outlook 2019. Telstra have how to instructions on their website but these do not extend to Outlook versions beyond 2016. I suspect this is about the time Telstra decided to go with their own webmail and hence forth were not too concerned with people who use Bill Gates' platforms. When I finally got around to setting up the new account it was easy as Outlook did it all automatically and even sent a test e mail to make sure it worked. I even figured out how to make my bigpond address the default in Outlook while still retaining my old email address.
Then the next stage as I had to inform all those organisations, including Big Footy, that I have a new email address. In many cases your email address is used to log on so getting things up to date ASAP is important. One thing that came through in this exercise was the security that is now in place to prevent identity theft. I lost count of the number of codes that were sent to my phone. Most organisations were easy to deal with, simply log in enter a code then go to My Account and change your e mail. Most of them sent a verification email- simple. The notable exception was Microsoft where they didn't inform me that a verification email was on the way so I didn't verify and could not log in I had to spend some time figuring out what was going on.
Over and done with now but migrating e mail address to an alteranate ISP has a lot of work in it particularly if you cannot get the right person to talk to and you have difficulty understanding the Telstra call centre accent. For anyone who is thinking of switching from the TPG network do it asap.
After two on line chat sessions and two phone calls from Telstra both of them at around 6.45 am I finally found someone who knew what was needed. The problem was the Telstra email expert was only an expert on installing an account into Telstra's Webmail which I chose not to use as my default mail app. I was therefore in the dark but fortunately I located an article on the web that related to installing new IMAP account settings In Outlook 2019. Telstra have how to instructions on their website but these do not extend to Outlook versions beyond 2016. I suspect this is about the time Telstra decided to go with their own webmail and hence forth were not too concerned with people who use Bill Gates' platforms. When I finally got around to setting up the new account it was easy as Outlook did it all automatically and even sent a test e mail to make sure it worked. I even figured out how to make my bigpond address the default in Outlook while still retaining my old email address.
Then the next stage as I had to inform all those organisations, including Big Footy, that I have a new email address. In many cases your email address is used to log on so getting things up to date ASAP is important. One thing that came through in this exercise was the security that is now in place to prevent identity theft. I lost count of the number of codes that were sent to my phone. Most organisations were easy to deal with, simply log in enter a code then go to My Account and change your e mail. Most of them sent a verification email- simple. The notable exception was Microsoft where they didn't inform me that a verification email was on the way so I didn't verify and could not log in I had to spend some time figuring out what was going on.
Over and done with now but migrating e mail address to an alteranate ISP has a lot of work in it particularly if you cannot get the right person to talk to and you have difficulty understanding the Telstra call centre accent. For anyone who is thinking of switching from the TPG network do it asap.
