The issue on their part, as I say, is leadership. They need someone(s) who isn't going to sit down and buy into all the excuses. And note, there, that I did not say they weren't excuses. I'm saying that there has to come a time when those excuses are recognised as an impediment.
I always say that people need to acknowledge the difference between reasons and excuses.
Reasons explain truthfully why something is as it is. It acknowledges the disadvantage and is less judgemental. It can provide a trigger for taking special steps where needed to make a change.
Excuses are just using those valid reasons as a way to justify not trying.