2016 Memberships

[Iamcarlton]

Great to see membership is up and away at 16k already that's fantastic as I feel that membership usually opens later than this time it's great to see the earlier opening .
Have read over this whole topic and understand there a quite a few concerns with several areas that are frustrating people and do sympathize, but at the end of the day it's not the end of the world and do believe everybody involved with the running of the club are doing their best to help the club run smoothly . I will take this opportunity to congratulate Stephen Silvagni and his recruiting team and Brendan Bolton and Andrew McKay in such a wonderful attitude towards the trade period . With 4 picks inside the top 20 for the first time it's so refreshing to see us chasing good kids rather than giving away first Round picks as we have done on so many occasions over the years . We finished on the bottom of the ladder but I am very excited with this new attitude and what that attitude may bring in the near future .
I have renewed my membership gladly for the 21st consecutive season and am very much looking forward to next season now that we have cleaned out the players that don't want to be involved in our club and a fresh bunch of talented kids coming into the club with a passion for the contest . I feel that it's a great time now to either stay involved or become a member and have great pride in watching our team climb it's way back up the ladder to the ultimate success eventually of a premiership . It will take time but I now have renewed confidence that we are on the right path and we will see success again at our club .
So if your reading this let's all get behind the club join up and let's paint the MCG in navy blue and white again and hear that famous booming carlton roar bellowing our of the stands .

GO BLUES!!!

 

[bluebrew]

Just had to Chuckle ..... You have successfully signed up for a My Blues Account with the Carlton Football Club.

My Blues Account gives you access to the latest news, information and offers from the Club all year round including:

> Weekly 'Blues News' email newsletter during AFL season
> Membership updates
> Club updates
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For 2015 Membership information, please visit membership.carltonfc.com.au or contact Membership Services on 1300 CARLTON (1300 227 586)

Log in to your My Blues Account below to update your details, edit your email subscriptions or purchase add ons to your 2014 Carlton Membership.

Could have sworn I just paid for a 2016 membership lol ...

 

[thylacine60]

If they get both your names right you're ahead.

 

[SBYM]

Can you believe one year they spelled my surname Berziņš when the actual spelling is Bērziņš??

What cheek!

 

[thylacine60]

typical

 

[Robbo's my hero]

Umberto Tozzi, now a Blue.

Let's chase Alex Britti and Zucchero. We'll corner the market.

 

[Dramoth]

Big kudos to the membership dept. for helping me sort out the upgrade issue I had... and when I asked about a 2015 scarf... sending to me a free one

 

[Snoozer]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

 

[Robbo's my hero]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

Maybe it's not her job. By the way you must have a reason for not renewing. I hope it's not a fit of pique.

 

[ShanDog]

Just as likely to hear complaints about them trying to convince you to renew when people have made up their minds. Can't please everyone.

 

[JustaBattler]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

I'd have given you 10 seconds mate.

 

[choo]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

Why?

 

[The Old Dark Navy's]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

Good customer service would be to give the customer what they want as quickly as possible without making them have to explain why. They would have a separate method for chasing up lapsed members, assuming you are lapsing and not just downgrading.

I don't like to have to explain myself if I want to cancel something. It's my right to do so. If they send me a survey at the end of the year that I can air my grievances in, then great.

 

[ShanDog]

I'm just glad we now know on how many levels, and how official the clubs jokie-ness is. Hate being left in the dark. Cheers.

 

[passmark]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

Don't walk out on the ledge in the first place if all you want is someone to talk you down.

 

[slashin_velvet]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

I'd hope they arent trying to force people to stay against their will. However I would have liked if they had at least asked you for the reason so they can give feedback to the right people on what they need to look to change.

I've done similar in cancelling my membership, but its because I'd like to upgrade and dont like the auto-renewal bullshit. I'll sign up just before the pre-season.

 

[The Old Dark Navy's]

I'm just glad we now know on how many levels, and how official the clubs jokie-ness is. Hate being left in the dark. Cheers.

That unofficial ineptitude status confused the shit out of me. At least when things become official, we know what base we are starting from.

 

[inyourcool]

Our recent inability to grow our membership numbers is reflective of how fickle our supporter base is. Some p!ss poor excuses not to become or renew a membership.

Can't please everyone I suppose...

 

[The Old Dark Navy's]

I'd hope they arent trying to force people to stay against their will. However I would have liked if they had at least asked you for the reason so they can give feedback to the right people on what they need to look to change.

People do that with Foxtel so they can get some sort of sweetener to stay on. I'm not sure the club have any provision to offer membership sweeteners. Certainly the end of year surveys give you a chance to talk about membership prices and value for money. Maybe a bit less intrusive than having to explain your action to a person on the other end who just wants your money.

 

[slashin_velvet]

People do that with Foxtel so they can get some sort of sweetener to stay on. I'm not sure the club have any provision to offer membership sweeteners. Certainly the end of year surveys give you a chance to talk about membership prices and value for money. Maybe a bit less intrusive than having to explain your action to a person on the other end who just wants your money.

Its not about giving people benefits or sweeteners, its about getting a proper explanation for why someone is leaving. Someone who is disenchanted with the whole club may not even bother with filling in the feedback survey or any of that sorta stuff....but might have a quick vent to someone when phoning up to cancel, and this information is very valuable.

 

[The Old Dark Navy's]

Its not about giving people benefits or sweeteners, its about getting a proper explanation for why someone is leaving. Someone who is disenchanted with the whole club may not even bother with filling in the feedback survey or any of that sorta stuff....but might have a quick vent to someone when phoning up to cancel, and this information is very valuable.

I'm just saying if I really want to cancel something, not just fishing for a better deal, I don't want to explain myself. I'm the customer, this is about what I want, not what you want.

Now, we weren't privy to the conversation so we can only go off one person's say so. Of course that person couldn't wait to get on the internet to let us all know things are now official so I'd say if they were genuine they would easily take the time to tell the club what the issue is via a survey because they took the time to post it on BigFooty.

We've got a tough couple of years ahead of us and more people will drop off and many will stay the course. The ones that stay the course are going to take on board what they need to in order to keep their hopes up and that means not buying into everything negative that someone says about the club.

I'm choosing to take the club as I find them and not be outraged on everybody else's behalf anymore. Way too depressing otherwise. I'll play devil's advocate with a positive slant for the club. Until the worst scenario is confirmed, they get the benefit of the doubt. Certainly couldn't endure this place any other way.

 

[thylacine60]

Club is officially a joke on all levels.

Just rang the club to advise them I wouldn't be renewing my Captain's Club membership that I've had for 10 years (worth about $700 a year). The girl on the phone more or less says 'OK great, that's fine. What's your member number'.

Not even a sniff of an attempt to get me to re-consider. Was all done in about 20 seconds.

If this is the effort that goes into re-signing members, god help this club.

Oh boo hoo. No-one gives a shit about my vengeful cancellation. Notice me, dammit!

 

[The Old Dark Navy's]

I think it's not hard for someone to first be put through into the relative department.

Then someone who cares should say something like this;
"We would be so sorry to lose you sir. Are you sure, as we really don't wish to see you go. Of course, we respect your decision but would love to be allowed to discuss this with you. Would that be ok? "

They won't be able to correct his issue right now. All hands on deck to process memberships for those that are renewing, then chase up the lapsed members. It's not as though we are a massive telco with a complaints team able to spend time on each cancellation then and there. Take care of the ones who are looking to get a membership pack before Christmas. We have time to follow up the others and maybe if they are disgruntled at the time they rang, some of the heat might have gone out of the situation by the time we do contact them back.

 

[RiCHii]

Not saying I agree or disagree with your cancellation but my friend had a similar experience, and all he got was some shitty automated Lachi Henderson voiceover calling him saying that they noticed he had cancelled his membership. It's my opinion that the club does not do enough to retain its current members.

 

[Blue Pulse]

Oh boo hoo. No-one gives a shit about my vengeful cancellation. Notice me, dammit!

I find this funny, but I'm a grumpy old man and I have a warped sense of humour and I can't remember what my point was.