Internet keeps dropping and trying to reconnect (Windows 7)

[PP34]

I've just moved and as a result I now have really fast Telstra cable internet. I've had no problems with the internet on any other devices (iPad, iPhone's, Xbox).

I'll start using my Acer Laptop with Windows 7 and all of a sudden it will lose connection to the router and try to reconnect and it will say that I'm connected to an unidentified network with no internet access. Most of the time I just have to disconnect manually from the network and reconnect and it works again but it can be a pain when watching streams and other videos.

I do not have this problem when at school using their network and I never had this problem with my old Netgear router.

Anyone know how to fix it?

 

[Mr Eagle]

Anyone know how to fix it?

If there's anyway you can get a look at the log files of your router, it might give you a hint as to what's causing the dropout.

 

[PP34]

If there's anyway you can get a look at the log files of your router, it might give you a hint as to what's causing the dropout.

I'm not sure. Telstra set everything up and I don't know how to get into my router access thing yet.

 

[dav3]

Is it a wired or wireless connection between the laptop and router?

Use Google to find your default router password if it wasn't included in the paperwork or manual

 

[IAMJUNGLEMUFFIN]

It's Bigpond, happens all the time, get used to it.

 

[dav3]

It's Bigpond, happens all the time, get used to it.

How do you figure that? Considering (unless I'm reading the OP wrong) other devices stay connected to the internet. Without more info the only thing you could potentially blame Telstra for would be for supplying ordinary and/or poorly configured cable modems

 

[IAMJUNGLEMUFFIN]

Never had the problem before on his previous internet service, doesn't experience the problem with the same lap top on other internet services, and I guarantee he simply doesn't spend the amount of time on the other devices to experience the problem as frequently, making him less likely to recognise the pattern.

As someone who uses "really fast Telstra cable internet" I am telling you it's Telstra. Mine will do it to me on average every day or so, sometimes it will last for 30 seconds, sometimes the problem will be intermittant over a 5-10 minute period. Telstra is Telstra.

 

[dav3]

As I said, it sounds like an issue with the supplied cable modem (which wouldn't have been in use at the previous location). Could be as simple as a wifi client limit, but the OP needs to look into getting access to their modem settings, or look into connecting their old router to the cable modem and using that for routing/wifi instead.

 

[IAMJUNGLEMUFFIN]

Ok dav3

 

[Alphanumeric]

It's Bigpond, happens all the time, get used to it.

I've been with Telstra BigPond for about 18 months and not had my connection drop once.

 

[Alphanumeric]

If there's anyway you can get a look at the log files of your router, it might give you a hint as to what's causing the dropout.

I agree. Log file would be the first place I would look.