Nead help changing ISP

[sens]

23 months ago we signed up on a iPrimus 2 year contract on their 5GB ADSL plan. We also have our home phone plan on primus in a bundle. We recently tried to change both of these services to Optus' $99 ADSL2+ and Phone Fusion plan which looked pretty good but that couldn't go through because they said that Primus wouldn't release our phone number and they would have to change it which we don't want to do.




Does anyone know if when our contract runs out, in late March, will we be able to bring our phone number over to Optus or will primus keep it and we will only be able to keep the phone number if we stay with primus?
Thanks in Advance.

 

[seanoff]

23 months ago we signed up on a iPrimus 2 year contract on their 5GB ADSL plan. We also have our home phone plan on primus in a bundle. We recently tried to change both of these services to Optus' $99 ADSL2+ and Phone Fusion plan which looked pretty good but that couldn't go through because they said that Primus wouldn't release our phone number and they would have to change it which we don't want to do.

Does anyone know if when our contract runs out, in late March, will we be able to bring our phone number over to Optus or will primus keep it and we will only be able to keep the phone number if we stay with primus?
Thanks in Advance.

Primus, unless they have a special exemption MUST allow you to move your number at the end of the contract.

The Numbering Plan:

obliges a telephone company to have the capability and technology to provide portability;
obliges a telephone company to allow a customer to port away their number;
obliges a telephone company to provide an equivalent service on the ported number if it agrees to a provide a service on the ported number;
defines routing arrangements in relation to portable services;
sets out obligations on telephone companies when a customer cancels a service associated with a portable number; and
outlines the requirements for an application for exemption of the above obligations.
A telephone company must have the capability to provide portability from its network in relation to a portable service and no action or inaction on its part should prevent the customer porting their number.

if they continue, try 03 9963 6800 which is ACMA service monitoring.

Primus are being shitheads. don't let them put one over you.

 

[sens]

Thanks for the advice. Where'd you find the numbering pan info?

 

[seanoff]

Thanks for the advice. Where'd you find the numbering pan info?

HTTP://www.acma.gov.au/WEB/STANDARD/pc=PC_2470