Consumer Electronics Telstra

[TheGoatBaron]

What a crock of shit they are. Seriously has anybody else had trouble with them? I've had internet bill trouble and now the phone line has packed it in, and getting onto them about it is near impossible when you're on a mobile phone, and the funny thing is, the phone is a TELSTRA one.

To cut my summary short. **** YOU Telstra!

Share with us your problems that you have had, with Telstra or with any other phone services.

 

[rhinowce]

Had a prob with vodafone a while back, had a plan where you picked 1 number to be a free call at all times all good for the first six months then bam 1000 dollar bill rolls in.
After an hour of rage and abuse at the indian prick at the call centre they decided to wipe my bill for that month so wasnt so bad in the end.
I was more pissed at the fact he kept trying too telling me i didnt have a free number option on my plan...

 

[kwame]

Received a letter from telstra the other day apologizing for sending me other peoples bills in my name........

 

[TheGoatBaron]

lol That's absurd mate.

Mum got onto Telstra and sure thing, she got an Indian woman. Don't they employ Aussies anymore or anybody that lives in Australia?

Looks like we may have to pay for the fault, even though, it could be Telstra's problem. Go figure.

 

[Messenger]

My employer is a Telstra business customer; a local piece of Telstra gear was vandalised in our area on Wednesday night and the line cut to much of the street.

No phone, no Internet, no ability to transmit our data (Medical Images). We were rubber ducked. Telstra felt we, and the other customers affected, could wait until the weekend. We suggested otherwise. They saw it our way.

 

[TheGoatBaron]

Received a letter from telstra the other day apologizing for sending me other peoples bills in my name........

lol Incompetence at it's finest, right there.

 

[sear]

We have our internet, phone, foxtel and mobile on a bundle plan. But for some reason bigpond can never seem to understand this and keep sending us seperate internet bills, even though we always pay the bundled bill on time. They keep saying we owe them money even though we have the proof we've paid telstra. The bills are always for the wrong amount as well. So annoying.

 

[Mr Gor]

Telstra is the reason I won't have a job after Feb

**** telstra

 

[Rise_up_Stiffy]

My employer is a Telstra business customer; a local piece of Telstra gear was vandalised in our area on Wednesday night and the line cut to much of the street.

No phone, no Internet, no ability to transmit our data (Medical Images). We were rubber ducked. Telstra felt we, and the other customers affected, could wait until the weekend. We suggested otherwise. They saw it our way.

Lol, it's disgusting that you have to fight for something like that

 

[AsianWithAFro]

THere is a suburb near me which is very isolated compared to the rest of the coast and there are no shops. The worst of all there is hardly any reception there and to Telstra's amazing logic they took away the surburbs only pay phone because they weren't making any money off it. Genius

 

[Mr Gor]

Yeah Telstra's good for reception but I've heard they're shizen with customer service and whatnot. Even just the other week: they called me up telling me my mobile phone contract had expired and were trying to get me into another deal that included a new phone. I partially agreed but said I'd have to research the available phones first. They said "yeah that's fine we'll call you back on Tuesday".

Never heard from them again. I was probably gonna switch providers and look for a better plan anyway but that sealed the deal.

**** telstra

 

[MF]

lol That's absurd mate.

Mum got onto Telstra and sure thing, she got an Indian woman. Don't they employ Aussies anymore or anybody that lives in Australia?

Looks like we may have to pay for the fault, even though, it could be Telstra's problem. Go figure.

Like most big companies these days they offshore a large portion of their helpdesks to India and Malaysia but still have some based in Australia. Chances are that if you keep refusing to pay up and get really, really shitty with them your issue will be escalated and end up in Australia.

 

[TheGoatBaron]

Chances are that if you keep refusing to pay up and get really, really shitty with them your issue will be escalated and end up in Australia.

Is that coming from personal experiences mate?

 

[MF]

Is that coming from personal experiences mate?

I know a few people who work for a Telstra call centre here. Basically their job is to handle all the escalated calls where there is a dispute over payments etc.

 

[grimlock]

There's a Telstra call centre on the same floor as my office, but no they're not all Indians and that's probably because they're in charge of sales - cold calling existing customers trying to flog plan upgrades or new phones to them.

They are also a bunch of slobs, they totally mess up the shared bathrooms, and I mean MESS. I feel for the cleaners who have to work through their mess every night. *shudder*

 

[volcboy]

I've had two periods in my life when I had phone/mobile/internet service with Telstra - never again. On both occasions, despite repeated calls lasting up to 3 hours and speaking with 16 different people on a single call (including being transferred back to an operator I'd spoken to 10 people previously) to fix issues such as loss of service, overcharging, bills for different amounts being sent for overlapping time periods on the same account etc. etc., I just got jack of them and left.

I have sworn an oath - never will I ever give those Telstra f***s any of my money or the opportunity to lie to me and waste days of my time in their phone trees again.

/end rant

 

[nicky]

lol That's absurd mate.

Mum got onto Telstra and sure thing, she got an Indian woman. Don't they employ Aussies anymore or anybody that lives in Australia?

Looks like we may have to pay for the fault, even though, it could be Telstra's problem. Go figure.

No they don't. I used to work for them and had to ring india often to get things fixed.

Now i work for another conglomerate and face the same problems. It became fashionable to offshore call centres, desktop support and various other IT areas to india because paying indian salaries is cheaper than Australian salaries.

Some of the problems this creates include;

time difference, if half your project team is in india then you lose the luxury of fixing issues quickly due to the time difference.

cultural differences, generally speaking our culture is analytical and like to solve problems whereas (generally speaking) the offshore culture is cautious not to majorly fk up so they generally don't apply their initiative. This sounds like a massive insult but I understand that the training provided is crap and they really do get some arse kickings, so I don't mean to offend when i say it's a cautious culture. I guess we're protected by IR laws.

language barrier, need i say more.

Salaries, I work along side some fantastic and competent people located in india and believe me, they have the power to get more money, and they do.

Overall, I think that this idea costs companies more money because salaries are about 3 times more here but it takes 5 times the effort to get someone in india to do it. I would like some serious analysis done on this but it will happen in a few years when new ceo's with new ideas take over and do a cost/benefit analysis on off shoring.

 

[TheGoatBaron]

I've had two periods in my life when I had phone/mobile/internet service with Telstra - never again. On both occasions, despite repeated calls lasting up to 3 hours and speaking with 16 different people on a single call (including being transferred back to an operator I'd spoken to 10 people previously) to fix issues such as loss of service, overcharging, bills for different amounts being sent for overlapping time periods on the same account etc. etc., I just got jack of them and left.

I have sworn an oath - never will I ever give those Telstra f***s any of my money or the opportunity to lie to me and waste days of my time in their phone trees again.

/end rant

You talked to 16 people on one phone call? That's insane.