AceAndy
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- Jun 18, 2013
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Ok Groucho
2015 Memberships
- Thread starter Aphrodite
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BlueBoyd89
Draftee
- Jan 7, 2015
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For those of us with reserved seats, we don't have a barcode as yet and cant get our free tickets to the NAB Challenge without the barcode. Not an issue for the Etihad game but might miss out on a ticket to Bendigo. As new member this hasn't been the best impression first up.
AceAndy
Hall of Famer
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Just renewed my membership.
Couldnt decide between the cap and scarf. So i went for both
Couldnt decide between the cap and scarf. So i went for both
So Trigg is going to have a chat to Benny Gale to see how we can lift our membership numbers..............
O.K. if that's what it takes. Just glad to hear Trigg speaking so candidly but there is a lot of proof to getting into this pudding.
O.K. if that's what it takes. Just glad to hear Trigg speaking so candidly but there is a lot of proof to getting into this pudding.
Has the Carlton Members Group (or whatever it was called) done anything yet? Surely they'd be able to speak to other Carlton supporters and find out why people aren't signing up.
SBYM
Fish, chips, cup o' tea, Mary @#? Poppins. London!
Jus fer youse intrest...
When I received that generic Happy New Year email from the Triggster a few weeks ago I fired off the following...
Received the following response...
Was expecting a knock on the door from Jezza, Sticks and Doully, but beggars can't be choosers I guess...
When I received that generic Happy New Year email from the Triggster a few weeks ago I fired off the following...
Thank you very much for your email.
Although it was a generic email sent out to a large group, I thought I would try replying in the hope it will get through to the relevant parties (most importantly Steven Trigg). And please don't see this as a massive whinge...I just wanted to quickly fire off my thoughts.
There is a general feeling amongst the Carlton membership base that the club's ability to efficiently engage with its members has been sub-standard for many years. Personally, any issues I have had over the course of my membership period have been minor, but there I know there are some people out there with real gripes about the professionalism and standards of service of our membership department.
Below is a link to a couple of forum threads that discuss this topic (I'm sure you are already aware of this, but again, there is no harm in trying) and no doubt you will be able to see the signs of discontent. I am well aware that two threads do not represent the entire membership, but they do contain valid concerns, and at the very least I hope the club will take the criticisms on board and have a thorough internal conversation about why such notions are out there.
http://www.bigfooty.com/forum/threads/2015-membership-tally-30-347-as-at-28th-january.1082077/
http://www.bigfooty.com/forum/threads/2015-memberships.1079758/
The thing that really disappoints people (myself included) is that membership and interacting with the supporters is something that any club can nail (this has certainly advanced a great deal in recent years, so kudos where it's due). Winning games of football is subject to so many variables, but getting this aspect of the off-field stuff right should be far easier - arguably the most important aspect of the off-field stuff - particularly when the same problems seem to come up again and again.
Thanks for your time.
SBYM
1815332
Received the following response...
Was expecting a knock on the door from Jezza, Sticks and Doully, but beggars can't be choosers I guess...
Trigg didn't mince words on SEN by acknowledging that they messed up last year, in terms of having the resources to handle the calls.
That's fine Stephen, but..................Didn't you know? You couldn't do the math? Come on mate....................that's just not good enough.
That's fine Stephen, but..................Didn't you know? You couldn't do the math? Come on mate....................that's just not good enough.
- Thread starter
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Less talk, more action pls Trigg.
- Sep 7, 2008
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At least he's being transparent.
As long as you don't get Laurence Angwin jumping your back fence with your DVD player.
He is which is great.
The concern I have is if others influences, may have impact on our spend.
He have to spend money to make money and even though I said what I did earlier about Trigg, it wouldn't surprise should budgetary constraints be having impact on our membership drive.
This is Carlton after all and we do wonder whose hands are on the wheel.
Jeez how's the email from Clinton Brown?!
- Sep 7, 2008
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What's it say?
Begging for volunteers to work the phones from March until April.
- Sep 7, 2008
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Dear lord, we've reached an all new low. How pathetic 
thylacine60
Premium Platinum
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Award wage for a few hours would kill them? Some merchandise? So Carlton. Still, at least it's an awareness they need more hands on deck. 
Still, at least it's an awareness they need more hands on deck.
Why don't they just hire temps to work from Oct--March (presumably the busiest renewal months) on fixed contracts to meet the demand?
- Sep 7, 2008
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They're trying to avoid costs.
There's plenty out there that would do it but they'll be trying this method for two reasons:
There's plenty out there that would do it but they'll be trying this method for two reasons:
- Cost saving
- Cold calling Carlton supporters is going to be more successful if the person on the other end truly understands what it's like being a Carlton supporter (empathy etc etc).
Pathetic new low?? Get a grip mateDear lord, we've reached an all new low. How pathetic
There are hundreds of thousands of people on our database, that's a fact. The club is making an effort to contact as many of them as possible, reconnect, drive membership, and get more money flowing into the club. Fact of the matter is we may not have the money to physically employ more people to do this. Club is asking those who have enough time and willingness, to come help out. Is this really such a bad thing?
I do agree with Thy though, maybe a $20 Carlton Shop Voucher for your time doesn't cost the club much at all. However I still don't think the club should be lambasted for putting this out there.
- Sep 7, 2008
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The club have mismanaged their membership department to the point they have to grovel to existing members to help them get out of the hole they stuck themselves in. All for 'doing it for the club'.
How many other clubs have you heard of doing this?
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