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As for the "poor" computer systems. They are old, and not many people under their mid-40s are used to being confronted with a green screen. There are definitely legacy issues that make certain things complex, the worst of which were addressed a few years back according to the rumour mill.
But the SAP replacement is, from what I've heard from people on both the SAP and existing M204 systems, not looking any better in terms of accuracy or throughput. The M204 system is actually quite good at its job, though without a modern look and feel.
Of course the new SAP system will have the up to date interface, and probably be easier for new starters. It should prove better for users, though whether it is worth the reported $2b dollars is another matter.
haha, yep!
i had never dealt with centrelink until about 99 when i moved states and wanted my handout to continue studying. as a part-time nerd, i couldn't believe the software on offer when i got my first peek at the dole database. several years later and being heavily involved with a government database rebuild, i did not envy centrelink and whomever were destined to migrate their data to something slightly less shit. not surprised it cost in the realm of $2B!






