Business & Finance Customer service

[Glenno23]

Very few companies bother to invest time and money into their staff because the turnover is so high as people transition out of the industry.

If people aren't committed long term then they DGAF about the quality of service they're providing.

If you quit your job tomorrow are you out the $10k they paid for your course?

Nope. They paid for it, we had a few drop out, so they lost out a bit. But the company is very people orientated. They know that good people, mean more success

But they will get back 10 fold from me what they paid for the course. I have made the company a ton of money in my 5 years with them and i have zero plans to leave the company

 

[Glenno23]

This. I worked in retail for 5 years now and it amazes me when I see people I work with who will do some useless task instead of actually serving a customer. The customer isn't always right but the customer should always be put first i believe.

If i catch my stores doing operational tasks and there's customers to be served, they know about it. The customer is always a priority. Always.

But my guys that work for me are pretty good and they're pretty driven to get successful results, so its much of a non issue for my area

The bolded 100% true

 

[bartel magic]

Customer service here suuuuuuuucks.

1. Not having legalised slave labour as they do in the US is a factor, but low unemployment and high societal expectations are also big factors. Your average waitress knows she doesn't need good tips to afford to buy her next meal, but she also knows that if she gets sick of dealing with customers she can just go and work at a quieter cafe or work at K-Mart or something instead and make just much money. That fosters complacency. She's also used to a society where people that work in low skilled positions enjoy a very high standard of living compared to other Western equivalents. That fosters an attitude of equality, which in a service position isn't actually a positive trait. I'm certainly not going to stand up for the some of the ridiculous customer behaviour I've seen nor am I going to advocate promoting a servile underclass, but if you sitting down to a meal in a restaurant for example for the time that you're there the staff should work for you. That's how customer service works.

2. Customer service is not limited to face to face interactions in retail/hospitality. I've lost track of the number of disappointing experiences I've had with tradespeople, clerks, suppliers etc. as well as shop assistants & hospitality staff. The prevailing attitude I've encountered from disappointing experiences has generally been lack of pride in work and lack of interest in customer outcome.

You sound like a ripping bloke!......

 

[JimDocker]

We decided to get away for a few days between Christmas and new year. The Sebel in Mandurah had a half price deal on so we took it.
When we walked in the room, it stunk of cigarette smoke. My wife called the front desk and the duty manager was at our door within a minute. She apologized, told us that the room should never have been released and promised to arrange a new room. She was back in less than 5 minutes and took us to an upgraded room.
"Would you prefer a bottle of white or red"? She asked. It was 40 degrees so we took the white option. As she walked out of the door, my little boy said to me "what am I going to have"?
The manager returned with a bottle of white in an ice bucket and a bottle of apple juice in a small ice bucket for my son.
We were there for 3 days and the entire staff were all incredible.
It all starts at the top.

 

[liam_13]

The man in the article has a point, but there has to be a cut off line for the industries where it's just not practical to bend to the customers every need e.g. the man saying "you can't just tell a hungry and jetlagged customer that breakfast service is over".
Well if it's within the hour or so of the normal breakfast service, if someone wants breakfast around the usual check in time when the hotel is busier, say 2pm or so, then no the customer can't expect to get it then imo. Or reasonably expect it anyway.

Don't think customer service in Australia is god forsaken hell or anything, but it's definitely not as good as elsewhere.

 

[JuddsABlue]

Staying at a hotel at the moment, walked into a casual restuarant at 11:03 and was told I couldn't eat because breakfast finished at 11

Still quite a few people eating and staff still in the kitchen which is visible from the eating area

Wasn't too bothered but just thought of this thread. Economy is in the tank, you'd think places would be happy to see business

 

[Bunk Moreland]

Staying at a hotel at the moment, walked into a casual restuarant at 11:03 and was told I couldn't eat because breakfast finished at 11

Still quite a few people eating and staff still in the kitchen which is visible from the eating area

Wasn't too bothered but just thought of this thread. Economy is in the tank, you'd think places would be happy to see business

Exactly what were talking about. ****ing pathetic.