Temploar
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Zombie Lover
- May 27, 2010
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Hi guys,
A couple days ago I purchased a Racing Wheel for my xbox one from Dick Smith for $159 and it was being delivered by Toll.
Today I got a message on my phone from Toll saying that they'd deliver the package today, so I stayed home all day and waited but nobody came.
At 3:06pm today I got another message from Toll saying it'd been delivered successfully, however I have had nobody come to the door to deliver a package, nor is there any re-delivery note outside my door or in the letter box. I assure you nobody has come from Toll today.
So obviously stunned I had said to myself "What the heck? It's saying it's been delivered on my tracking # but I haven't got the item! Uh oh!"
I waited about an hour and called Toll Customer support and explained my issue, the lady I spoke to didn't sound convinced that I hadn't received the item, she asked me to describe the item, I told her what it was and where it was coming from, and the address and name it was being delivered to.
So without disclosing my name, I'll just say my name is DJ
She said to me "So are you not the "DJ" that signed for the item?"
I told her no, nobody has come today! And she told me that a person had signed as "DJ" for the item (my name)
I kept re-assuring her it wasn't me and I haven't received my item, now she's shipped me off to some 'investigations' team who will give me a call back tomorrow apparently.
Here's a screenshot of what I see online from Toll under my tracking Number
---- It says it's successfully delivered but I DO NOT HAVE THE ITEM!!!!
I've never had to deal with stuff like this before, any tips? How should I go about handling this?
A couple days ago I purchased a Racing Wheel for my xbox one from Dick Smith for $159 and it was being delivered by Toll.
Today I got a message on my phone from Toll saying that they'd deliver the package today, so I stayed home all day and waited but nobody came.
At 3:06pm today I got another message from Toll saying it'd been delivered successfully, however I have had nobody come to the door to deliver a package, nor is there any re-delivery note outside my door or in the letter box. I assure you nobody has come from Toll today.
So obviously stunned I had said to myself "What the heck? It's saying it's been delivered on my tracking # but I haven't got the item! Uh oh!"
I waited about an hour and called Toll Customer support and explained my issue, the lady I spoke to didn't sound convinced that I hadn't received the item, she asked me to describe the item, I told her what it was and where it was coming from, and the address and name it was being delivered to.
So without disclosing my name, I'll just say my name is DJ
She said to me "So are you not the "DJ" that signed for the item?"
I told her no, nobody has come today! And she told me that a person had signed as "DJ" for the item (my name)
I kept re-assuring her it wasn't me and I haven't received my item, now she's shipped me off to some 'investigations' team who will give me a call back tomorrow apparently.
Here's a screenshot of what I see online from Toll under my tracking Number
---- It says it's successfully delivered but I DO NOT HAVE THE ITEM!!!!
I've never had to deal with stuff like this before, any tips? How should I go about handling this?