sorry if this has been brought up before, but i just went to buy a ticket for the blues game on sunday and there is a 5 dollar handling fee for the booking. what a joke, buying tickets online would save a lot of time lining up on match day but 5 bucks extra for a 20 dollar ticket is a joke. Im not being a tight ass but why pay extra than the actual price.
ticketmaster handling fee
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Exactly. They are filthy, money grubbing scum.
$5 "handling" is pathetic. I hope ticketmaster burns down
okeydoke7
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Time to bump a thread that should have recieved a lot of attention. Here is the complaint letter I sent through to ticketmaster yesterday:
"To whom it may concern,
Over the past couple of years I have been reserving tickets via your website as an AFL member, both in the AFL reserve and general public. Yet I have recently become distressed upon realising that I am paying $5.50 for each time I reserve seats. Each time I buy tickets, I select the ticketfast option, meaning the tickets are sent to me electronically. Yet still, I am paying $5.50 for "handling." It may be justifiable to pay a very small amount of "handling" and I understand it is a business you run. But please take the example from my purchase today:
Today (21-05-09) I purchased 2 tickets in the AFL reserve on level 1 at Etihad Stadium (Saints vs Lions). Both tickets were for AFL members. I purchased the ticket for a friend of mine and myself. The AFL members guide to the season states the following:
"A maximum of 3000 seats are made available on level 1 for AFL members to reserve fr every match. These seats can be reserved through ticketmaster at the cost of the booking fee only. Reserved seat booking fees are $5.50 per adult and $2.20 per junior."
It goes on to say:
"Any seats that remain unreserved from this allocation can be obtained by AFL members from the stadium box office at no cost on the day/night of the match."
So, as an AFL member, when I purchased these seats, I paid $2.20 for the booking fee for my ticket, and $5.50 booking fee for my friend's ticket. Sounds fair enough to have to pay the ticketseller the booking fee for the ticket, but if they remain you can get them free from the ground. No problems.
However, the last few times I have bought tickets I have noticed that I am charged an extra $5.50 handling. Sure, it sounds like I am whinging over a small $5.50 but when you buy tickets at least 10 times a year, it adds up pretty quickly for an 18 year old with little income. The fact that I pay more for "handling" than I do for the ticket is ridiculous. And the fact I am paying this amount for a ticket sent electronically through the helpful ticketfast application is a disgrace.
Could I please have some sort of explanation that can justify why I pay this amount every time I purchase tickets, even though I select ticketfast, and even though I am paying the booking fee for my tickets already?"
Sorry it is so long, but even if you just skim read it, this fee is unfair on several accounts. I have not yet recieved a reply but will be sure to post the result if/when I do.
"To whom it may concern,
Over the past couple of years I have been reserving tickets via your website as an AFL member, both in the AFL reserve and general public. Yet I have recently become distressed upon realising that I am paying $5.50 for each time I reserve seats. Each time I buy tickets, I select the ticketfast option, meaning the tickets are sent to me electronically. Yet still, I am paying $5.50 for "handling." It may be justifiable to pay a very small amount of "handling" and I understand it is a business you run. But please take the example from my purchase today:
Today (21-05-09) I purchased 2 tickets in the AFL reserve on level 1 at Etihad Stadium (Saints vs Lions). Both tickets were for AFL members. I purchased the ticket for a friend of mine and myself. The AFL members guide to the season states the following:
"A maximum of 3000 seats are made available on level 1 for AFL members to reserve fr every match. These seats can be reserved through ticketmaster at the cost of the booking fee only. Reserved seat booking fees are $5.50 per adult and $2.20 per junior."
It goes on to say:
"Any seats that remain unreserved from this allocation can be obtained by AFL members from the stadium box office at no cost on the day/night of the match."
So, as an AFL member, when I purchased these seats, I paid $2.20 for the booking fee for my ticket, and $5.50 booking fee for my friend's ticket. Sounds fair enough to have to pay the ticketseller the booking fee for the ticket, but if they remain you can get them free from the ground. No problems.
However, the last few times I have bought tickets I have noticed that I am charged an extra $5.50 handling. Sure, it sounds like I am whinging over a small $5.50 but when you buy tickets at least 10 times a year, it adds up pretty quickly for an 18 year old with little income. The fact that I pay more for "handling" than I do for the ticket is ridiculous. And the fact I am paying this amount for a ticket sent electronically through the helpful ticketfast application is a disgrace.
Could I please have some sort of explanation that can justify why I pay this amount every time I purchase tickets, even though I select ticketfast, and even though I am paying the booking fee for my tickets already?"
Sorry it is so long, but even if you just skim read it, this fee is unfair on several accounts. I have not yet recieved a reply but will be sure to post the result if/when I do.
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Isn't the handling fee the only money ticketmaster receive?
They're not a charity.
They're not a charity.
If thats the case then how come tickets are different prices at the ground?
okeydoke7
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Yes, but as I wrote in my letter, I understand they need to make profit. But particularly as an AFL member, their profit is made through the booking fee in the reserving of a ticket. Plus the extra $5.50 is not justified through the electronic sending out of the tickets. If it was say $1.50 I would not have an issue as they are a business (as much as under the AFL membership system it is still unfair and unjustified) but the reply I get had want to be understandable.
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Ticketmaster are scum. their handling fee is bull shit, especially when you purchase online and/or from an outlet. You shouldn't get slugged an extra $5.
Ticketek>>>>>>>>>>>>>>>>>>>>>>>Ticketmaster
Ticketek>>>>>>>>>>>>>>>>>>>>>>>Ticketmaster
okeydoke7, i wrote an almost identical email to those scumbags back in march. i wouldn't hold your breath waiting for a decent reply. like you, i asked what justification they had for the handling fee. here is what they wrote back:
Thank you for your email regarding your dissatisfaction with the transaction fees for Etihad Stadium events for 2009. I apologise for the delay in response.
Please note Ticketmaster transaction fees are contractual between Ticketmaster and the venue. Unfortunately, fee prices cannot be revisited.
hopefully though, if we get some people power going we might be able to change things for next season.
Thank you for your email regarding your dissatisfaction with the transaction fees for Etihad Stadium events for 2009. I apologise for the delay in response.
Please note Ticketmaster transaction fees are contractual between Ticketmaster and the venue. Unfortunately, fee prices cannot be revisited.
hopefully though, if we get some people power going we might be able to change things for next season.
If they want to eliminate the long queues at the ticket window on game day, and surely they should; then it would make sense for pre-purchased tickets to be cheaper than those purchased at the gate.
I'm still pissed off with Ticketmaster after booking tickets to an Essendon game at the MCG a couple of years ago. Ticketmaster told me that Essendon home games are all reserved seating and there are no general admission tickets; and that the cheapest reserved seats were something in the high $30s. Upon arriving at the ground, I happened to notice they were selling GA tickets at the gate for $15-ish less than what I'd paid for my reserved seat.
Ticketmaster = legalised extortion.
I'm still pissed off with Ticketmaster after booking tickets to an Essendon game at the MCG a couple of years ago. Ticketmaster told me that Essendon home games are all reserved seating and there are no general admission tickets; and that the cheapest reserved seats were something in the high $30s. Upon arriving at the ground, I happened to notice they were selling GA tickets at the gate for $15-ish less than what I'd paid for my reserved seat.
Ticketmaster = legalised extortion.
okeydoke7
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It's funny because a friend of mine was telling me about how his father went to buy three tickets on ticketmaster. For some reason they kept giving two seats on level 1, and one seat on level 2, rather than all 3 together. He had to ring and all until they told him it was a slight fault in the website and to come back and try again in an hour or so.
But especially as an AFL member, paying "only the booking fee" for my tickets (so Ticketmaster can get a profit) paying $5.50 for "handling" on electronically produced tickets that I print out...well in my opinion there is no justification.
We should keep this issue on the stove, alot of fuss needs to be made about the excess charge. Its akin to anal rape.
In the words of Didier Drogba "Its a disgrace, its a ****ing disgrace."
Fuels my hate of Etihad Stadium.
sure as hell didnt see these handling fees last year
Fuels my hate of Etihad Stadium.
sure as hell didnt see these handling fees last year
It probably goes towards paying the minimum wage worker at the front end of the company...
The entire ticketing system is unsatisfactory. Myers pulled out at the end of last year, The Arts Centre pulled out after April, and The Sports and Aquatic Centre doesn't open on weekends (yeah! so Sat morning and Sunday mornings are out). We are talking about buying tickets for AFL games here, and the AFL can't even get their act sorted.
Come Finals tickets buying time, we are going to have one helluva mess. People are going to turn up at venues which are either closed or don't handle AFL tickets anymore.
If you guys want to complain, don't start with the outlets, start with the AFL. Ring them up. Of course, they are not stupid - they will just put you on permanent hold to listen to the wonders of the AFL.
You can't win - let's face it.
Come Finals tickets buying time, we are going to have one helluva mess. People are going to turn up at venues which are either closed or don't handle AFL tickets anymore.
If you guys want to complain, don't start with the outlets, start with the AFL. Ring them up. Of course, they are not stupid - they will just put you on permanent hold to listen to the wonders of the AFL.
You can't win - let's face it.
the finals will be at the mcg/ tiketekThe entire ticketing system is unsatisfactory. Myers pulled out at the end of last year, The Arts Centre pulled out after April, and The Sports and Aquatic Centre doesn't open on weekends (yeah! so Sat morning and Sunday mornings are out). We are talking about buying tickets for AFL games here, and the AFL can't even get their act sorted.
Come Finals tickets buying time, we are going to have one helluva mess. People are going to turn up at venues which are either closed or don't handle AFL tickets anymore.
If you guys want to complain, don't start with the outlets, start with the AFL. Ring them up. Of course, they are not stupid - they will just put you on permanent hold to listen to the wonders of the AFL.
You can't win - let's face it.
Are you sure there will be no games at the Dome??
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may be one to satisfy their contract (like the hawks v adelaide 2007 match) but if there is it would have to be a vic club v interstater which would unlikely sellout the ground.
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Great thread.
The extra money you pay is a disgrace. I walked into Windy Hill the other day to buy tickets for the footy last night, and there was one customer in front of me... fifteen minutes later, I was finally served by the Ticketmaster bloke.
Ticketmaster is a dud.
The extra money you pay is a disgrace. I walked into Windy Hill the other day to buy tickets for the footy last night, and there was one customer in front of me... fifteen minutes later, I was finally served by the Ticketmaster bloke.
Ticketmaster is a dud.
These are Ticketmaster’s and Ticketek’s footy transaction fees:
Ticketmaster
Outlet 0.00
Internet (venue pick-up) 5.50
Internet (ticketfast) 5.50
Phone operator 6.95
Phone automated 5.50
Ticketek
Outlet 2.00
Internet (venue pick-up) 2.00
Internet (Ezticket) 0.00
Phone operator 7.00
Phone automated 7.00
What really bugs me about Ticketmaster’s internet fee is that it makes no allowances for how well their website works, or doesn’t. I don’t know how many times I’ve pressed a ‘pick again’ or ‘continue’ button only to have the website not take me anywhere or drop out, meaning that I have to log on again, enter the bar-codes again, etc, etc. Everytime these things happen the cost of the booking fee should be reduced. With the way they do things there's a strong customer focus, not.
I’ve not yet used Ticketek’s website to book tickets to the football.
Ticketmaster
Outlet 0.00
Internet (venue pick-up) 5.50
Internet (ticketfast) 5.50
Phone operator 6.95
Phone automated 5.50
Ticketek
Outlet 2.00
Internet (venue pick-up) 2.00
Internet (Ezticket) 0.00
Phone operator 7.00
Phone automated 7.00
What really bugs me about Ticketmaster’s internet fee is that it makes no allowances for how well their website works, or doesn’t. I don’t know how many times I’ve pressed a ‘pick again’ or ‘continue’ button only to have the website not take me anywhere or drop out, meaning that I have to log on again, enter the bar-codes again, etc, etc. Everytime these things happen the cost of the booking fee should be reduced. With the way they do things there's a strong customer focus, not.
I’ve not yet used Ticketek’s website to book tickets to the football.
Which begs the question: why not? If they wanted to they would revisit the prices. You can be sure that they will after the footy season.
Good point. And in previous seasons, Ticketmaster's network would be guaranteed to crash on the Monday when tickets for the first week of finals would go on sale.
Hopefully Ticketek will have a network that is capable of selling tickets on high-demand days. Because Ticketmaster sure don't.
It is a scam. Even if it cost $5 to process a ticket how come they charge more for finals tickets? It should be the same or probably less.
Maybe Graham Samuels should be approached as it is a monopoly. You can't buy a ticket anywhere else so no competition to "keep the basta@rds honest".
Maybe Graham Samuels should be approached as it is a monopoly. You can't buy a ticket anywhere else so no competition to "keep the basta@rds honest".
5% of it probably does.
30% goes in taxes.
The other 65% lines the pockets of some pencil neck sitting at his mahoganny desk on the 45th floor of an modern office complex in Melbourne or Sydney while he whiles away the day staring at his new 21 year old personal assistant while the biggest decision he has to make this week is whether the new Ferarri he is contemplating leasing be red or yellow.