- Moderator
- #1
So I was in Melbourne a couple of weeks ago and got a recorded phone call from Telstra saying I owe around $200. When inquiring further I found out someone OVER THE PHONE has opened an account under my name and only needed my name and date of birth.
I asked for them to take my name off the account, wouldn't do it, said I have to get a signed police statement despite me having ID and berating them for letting someone open an account over the phone. So I've done that and now they have to fax it somewhere for anything to happen. In the meantime the one who opened the account has racked up $300 on this account and put a password on the phone account so I can't talk to anyone about it over the phone and have to do it face to face in a Telstra store.
Do I wait on Telstra so sort this and run the risk of damaging my credit rating or worse or go to the Ombudsmen? Telstra are being very very s**t over this and I need to get it sorted ASAP. Getting worried about it to be honest.
Has this happened to anyone out there in BF land?
I asked for them to take my name off the account, wouldn't do it, said I have to get a signed police statement despite me having ID and berating them for letting someone open an account over the phone. So I've done that and now they have to fax it somewhere for anything to happen. In the meantime the one who opened the account has racked up $300 on this account and put a password on the phone account so I can't talk to anyone about it over the phone and have to do it face to face in a Telstra store.
Do I wait on Telstra so sort this and run the risk of damaging my credit rating or worse or go to the Ombudsmen? Telstra are being very very s**t over this and I need to get it sorted ASAP. Getting worried about it to be honest.
Has this happened to anyone out there in BF land?