Fawlty Towers = Elite !
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I'm a bit of a serial complainer, especially to dominos (when they stuff orders up) who always give free pizza, coke and garlic bread vouchers.
I just have high expectations of my stuff, myself and others who work in customer service, because I always go above and beyond in my job and feel if you can't be assed, don't be there.
alternatively they are right where they should be and will remain to be, especially with an attitude like that. I treat them respectfully but if they get my order wrong or something of the like I will pull them up on it. How else will they learn or get better, because the shit management at those places certainly wont improve them.Seriously? Mate, it's customer service- the kids that work in those jobs are just bringing in a bit of money so they can get through uni or whatever. It's not like they're emergency service workers or anything. And people treat them like crap.
These are people who should be cut a bit of extra slack. This person in the Port Lincoln KFC for example- they saved you from eating some diabolical chicken....you should be thanking them not having them apologizing to you!
Seriously? Mate, it's customer service- the kids that work in those jobs are just bringing in a bit of money so they can get through uni or whatever.
Okay so I made a complaint to KFC about comments made by a KFC employee. This is the reply I got. Cicero would be proud of this deep philosophical rambling.
Hi Matthew Lane,
im just responding to your complaint that you have lodged via the hotline. firslty i would like to start with an apologie for the expriance you had and would like to re-sure you this is not how our store runs. The person that you have stated that made the remarks is not a manger, he has been spoken to and made aware of the complaint that has been made and the expecations we have from a custmer point of view. At KFC we value all are custmers from the first one that walks through the door to the very last one. Again i would like to express our sincere apologies about your expriance and would like to offer you a voucher to spend at your local KFC. thank you for your time.
Thank you,
(Name redacted) Assiatant Manager
---------
Oh boy.
For the record, the complaint was to port lincoln KFC. Myself, my other half and her family went to KFC at about 11:30pm on a Friday night (half an hour before closing time).
A staff member remarked loudly that "There is always one group that comes in before closing time" rolling his eyes at us. I said righto, sorry to waste your time, and we all walked out. Working currently as a manager in retail sales, this struck a chord with me because it was a disgraceful display of customer service so I decided to make a complaint partially just to be a dick and partially because if I said something like that i'd lose my job.
At least KFC make their employees apologise for complaints rather than it being handled by someone in a complaints department.
Okay so I made a complaint to KFC about comments made by a KFC employee. This is the reply I got. Cicero would be proud of this deep philosophical rambling.
Hi Matthew Lane,
im just responding to your complaint that you have lodged via the hotline. firslty i would like to start with an apologie for the expriance you had and would like to re-sure you this is not how our store runs. The person that you have stated that made the remarks is not a manger, he has been spoken to and made aware of the complaint that has been made and the expecations we have from a custmer point of view. At KFC we value all are custmers from the first one that walks through the door to the very last one. Again i would like to express our sincere apologies about your expriance and would like to offer you a voucher to spend at your local KFC. thank you for your time.
Thank you,
(Name redacted) Assiatant Manager
---------
Oh boy.
For the record, the complaint was to port lincoln KFC. Myself, my other half and her family went to KFC at about 11:30pm on a Friday night (half an hour before closing time).
A staff member remarked loudly that "There is always one group that comes in before closing time" rolling his eyes at us. I said righto, sorry to waste your time, and we all walked out. Working currently as a manager in retail sales, this struck a chord with me because it was a disgraceful display of customer service so I decided to make a complaint partially just to be a dick and partially because if I said something like that i'd lose my job.
At least KFC make their employees apologise for complaints rather than it being handled by someone in a complaints department.
Seriously? Mate, it's customer service- the kids that work in those jobs are just bringing in a bit of money so they can get through uni or whatever. It's not like they're emergency service workers or anything. And people treat them like crap.
These are people who should be cut a bit of extra slack. This person in the Port Lincoln KFC for example- they saved you from eating some diabolical chicken....you should be thanking them not having them apologizing to you!
Once got delivered a Dominos Supreme that was just cheese. Just a base with cheese.
inb4 Home Alone references.
Still upset.
That's not too different from what you get served in Italy, based on the 3 different times I've eaten pizza in Italy. Twice in Rome, approx 25 years apart. Once in Naples. And the cheese is light on.... Just base, little bit of tomato paste, cheese ....
As someone who is from Port Lincoln and has had the misfortune of eating KFC more than once, they probably saved your weekend from being spent on the shitter if you went there at 1130pm on Friday....
Also, disappointed you didn't come and say hello to me.
You start off being friendly and accommodating.
Then you eventually get worn down by ungrateful, abusive customers.
I would never abuse them, that is never on.
All the more annoying when you think up of some really awesome, witty comment but don't get to use it.