Can't Access Kayo with Inside Digital Membership

[Pragmatic Shill]

I've been charged for both a Magpies Insider and Magpies Insider Digital membership.

 

[NMBB]

I've been charged for both a Magpies Insider and Magpies Insider Digital membership.

How will you plead?

 

[Markfs]

Digital Insider (Kayo)

membership.collingwoodfc.com.au

View attachment 2150986
This certainly suggests they would "stop the video immediately"!

Looks like it. Thanks for that.

But it means that they can't renew for the next year because I won't be a subscriber at that time. You cant have it both ways....

 

[Markfs]

I've been charged for both a Magpies Insider and Magpies Insider Digital membership.

now we know why they picked craig ahead of graham....

 

[Pragmatic Shill]

How will you plead?

Getting a membership? A succulent no-frills Collingwood membership?

 

[Markfs]

Hubbl sent me an email that said my subscription will end on 10th Nov.....even though I paid for 12 months a year ago which should mean 10th December.

criminals....but arent all the corporates

 

[NMBB]

Getting a membership? A succulent no-frills Collingwood membership?

Sounds like a good behaviour bond would be appropriate

 

[Markfs]

I posted already in the news thread but this might be a bit of a saga, so I started a new thread for others to post their experiences.

Story so far.... I have been billed for $350 for a digital membership, despite not requesting an extension, although the terms appear to say that the subscription will continue. I had also deleted my credit card details on the club site but they used the ticketmaster details.

I cancelled the kayo subscription and hubbl sent an email saying that my subscription will end on 10th Nov, 1 month ahead of schedule.

I emailed the club requesting repayment of $350.

The question is how can they take $350 to extend my subscription for another year from 10th Dec when my subscription will be cancelled a month earlier.

Am I whingeing? Of course.

 

[The Royal Sampler]

i havent seen auto-renewal in my travels...

This was included with the e-mail advising of the price hike on the Digital Insider (Kayo) membership;

So if you hadn’t called the club to remove auto-renewal by October 11th, you got charged the new price of $350.

 

[Markfs]

This was included with the e-mail advising of the price hike on the Digital Insider (Kayo) membership;



So if you hadn’t called the club to remove auto-renewal by October 11th, you got charged the new price of $350.

Good work. I'm sure that they will tell me that when they get around to responding to my email. If the club doesn't want to provide a refund, I will be seeking a refund from my credit card provider....

And once again, I make the point that I have already cancelled the service and Hubbl has sent me a notice of it....so I cant see how it can be auto-renewed when the current subscription ends on 10th Dec.

 

[The Phantom]

Guys, unsubscribe and wait for the retention offers. Mine was $20/month. No contract.

 

[Markfs]

Guys, unsubscribe and wait for the retention offers. Mine was $20/month. No contract.

When i cancelled my subscription, I was offered a "please dont go" offer which was a discount on what is normally available.

 

[Markfs]

The club has notified me that it will reimburse me.

 

[Mukesh]

So are they penalising someone for terminating what has been converted into an annual contract? For $25 or $35 per month where does a debt of $350 come from?

Some similar number multiplied by 12…

 

[Timmy from Thomastown]

Guys, unsubscribe and wait for the retention offers. Mine was $20/month. No contract.

I just unsubscribed then resubscribed for $15 for the next six months. Not linked to a club membership though, was on $35.

 

[magpie_marty]

Bit Off topic I have been using Kayo for years and only found out this year the so called live games are delayed.