QANTASS.

[Opine]

AJ’s done an excellent job as CEO for a long while now. Wish more corporations were as well run as Qantas.

 

[Carn The Berries]

AJ’s done an excellent job as CEO for a long while now. Wish more corporations were as well run as Qantas.

Clearly you haven't tried to change a booking or arrange a credit with them in the last 6 months.

I spent 13 hours on hold throughout last week trying to pay for flight changes. Almost got to the point where my only option was to completely re-book (and hope that I could get the money for the original booking back).

Fobbing all of these issues off as absenteeism related is absolute BS of the highest order.

 

[Opine]

Clearly you haven't tried to change a booking or arrange a credit with them in the last 6 months.

I spent 13 hours on hold throughout last week trying to pay for flight changes. Almost got to the point where my only option was to completely re-book (and hope that I could get the money for the original booking back).

Fobbing all of these issues off as absenteeism related is absolute BS of the highest order.

It’s been tough for that industry everywhere. Also, the mandated staffing limits have meant they’ve been under staffed.

 

[kranky al]

WA didnt have good quarantine. You just locked the borders. Thats not quarantine. Its a form of enslavement.

Was it worth your lack of freedoms and all the pain it caused to the families split by borders? Locking up people in prison cos they went outside. the mental torture and abuse of human rights would of driven me completely nuts. wA was not alone in this. Queensland did it to until it swapped medical health officers.

lol at calling me a righty when you were advocating a form authoritarianism.

good quarantine during the non vaccinated period was required. But beyond that it was not so building quarantine centres was largely a waste of time because once they were ready the vaccination period had started (or at least it should have started).

mandatory vaccination should be employed to participate in post covid society. But mandatory borders never should of been employed.

1) mcgowan would never have needed to lock the borders if hed had a competently run quarantine. Covid wouldnt have been an issue.


2) If we hadnt done things how we did we would have had a disasterfunk like nsw and vic had and we wouldnt have been able to prop the east up like we did - see brazil.

3) building quarantine centres was something advocated by infectious disease experts for DECADES.

What makes you think covid is going to be the last thing we face.

Mers, sars, ebola not given you the hint?

If wed have spend the few hundred million to build it wed have saved tens of billions in lockdowns.

4) And as for the mental health bullshit your breed only ever acknowledge exists when you can wedge it insincerely into an argument. How about the mental anguish the tens of thousands of relatives of the dead went through?

They will never speak to their loved ones again. The people locked out of the state were temporarily inconvenienced. The people dead from covid are dead forever.

 

[kranky al]

Nice to have a state economy reliant upon digging rocks out of the ground and a thousand odd km of desert between you and any other major population centre.

Meanwhile, for the rest of us.

We live on a funking island last i checked. Theres water between the whole funking country and covid.

Didnt victoria have a massive outbreak ?

Didnt nsw close the border to them and thus keep their outbreak from affecting them.

Then nsw had an outbreak and qld closed the border to them thus keeping their outbreak from affecting them.

Mines dont dig rocks out of the ground when covid is rife. Ask brazil, they have an economy dependent on mining as well.

All of the countries / states / regions that did the best economically were those who controlled covid.

 

[Nickoo]

Where did i say that?





And not building a quarantine facility cost the country a few thousand times the cost it would have to build one.

We could have built many many hospitals with the money wasted on lockdowns as a result of not building a secure quarantine facility.

That aged well.


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[Nickoo]

This prick was just on the ABC and he still blames passengers for the tight arsed way he is ruining this company.
He blames "absenteeism" of security workers.
He also said that passengers are rusty, giving one example of a colleague confusing the departure Gate number with his seat number.
FFS! What a load of bullshit.
This bloke tells so many lies, he should be a LNP candidate for the next election. Either that or go to his more suitable old job of being an Irish grave digger.

You do understand that he’s considered the best Qantas CEO ever. I saw that interview. Absenteeism is a problem across many industries not just aviation due to covid but it’s better than lockdown.


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[Nickoo]

Clearly you haven't tried to change a booking or arrange a credit with them in the last 6 months.

I spent 13 hours on hold throughout last week trying to pay for flight changes. Almost got to the point where my only option was to completely re-book (and hope that I could get the money for the original booking back).

Fobbing all of these issues off as absenteeism related is absolute BS of the highest order.

I have and not had one issue. Piece of cake online. I’d say you have some sort of complex credit issue etc etc rather than the simple creating a voucher or rebooking which I’ve done heaps of times already this year without a glitch as long as the flights are available. The only issue I’ve had is that the super cheap flights I booked in the last days of the Andrews lockdowns weren’t so good when absenteeism hit in jan and we got bumped across three flights as they didn’t get off the ground awaiting crew and those with more expensive tix got on the flight that went and we didn’t get on the next one but had to wait a few hours at the airport.


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[Carn The Berries]

It’s been tough for that industry everywhere. Also, the mandated staffing limits have meant they’ve been under staffed.

Not exactly sure how that would impact operating a call centre... Plenty of other businesses have managed to maintain theirs. You don't have to have everyone in the same room to answer the phone.

 

[Carn The Berries]

I have and not had one issue. Piece of cake online. I’d say you have some sort of complex credit issue etc etc rather than the simple creating a voucher or rebooking which I’ve done heaps of times already this year without a glitch as long as the flights are available. The only issue I’ve had is that the super cheap flights I booked in the last days of the Andrews lockdowns weren’t so good when absenteeism hit in jan and we got bumped across three flights as they didn’t get off the ground awaiting crew and those with more expensive tix got on the flight that went and we didn’t get on the next one but had to wait a few hours at the airport.


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Yes I did - But the complexity of the booking shouldn't result in spending 2 days of my life on hold (and being disconnected 3 or 4 times in that period).

They've also removed the dedicated Frequent Flyer phone number and are pushing everyone through the same place. A quick look at the comments on the Qantas FB page would show that I'm definitely not on my own with this one.

 

[Opine]

Not exactly sure how that would impact operating a call centre... Plenty of other businesses have managed to maintain theirs. You don't have to have everyone in the same room to answer the phone.

I can’t answer by way of first hand experience in respect of the particular scenario you raised. I can only speculate: Unlike other businesses who’ve been able to trade off-site during lockdown, airlines have been in virtual hibernation for almost 2 years and possibly less practised in adjusting systems accordingly.

 

[kranky al]

That aged well.


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It aged incredibly well - lockdowns cost us tens of billions.

A quarantine facility built in early 2020 (or even before as infectious disease specualists were urging) woukd have cost us a fraction of what lockdowns did.

 

[Brad Goodman]

Yes I did - But the complexity of the booking shouldn't result in spending 2 days of my life on hold (and being disconnected 3 or 4 times in that period).

They've also removed the dedicated Frequent Flyer phone number and are pushing everyone through the same place. A quick look at the comments on the Qantas FB page would show that I'm definitely not on my own with this one.

I spent 8 hours on hold last week trying to book a flight combo that couldn't be done online. Ended up going with another airline.

 

[Gough]

I can’t answer by way of first hand experience in respect of the particular scenario you raised. I can only speculate: Unlike other businesses who’ve been able to trade off-site during lockdown, airlines have been in virtual hibernation for almost 2 years and possibly less practised in adjusting systems accordingly.

You'd think with the untold millions that they've received from the government over the covid period that they might have been able to maintain a level of preparedness for reopening.

 

[DickieKnee]

Orrrrrrr the whole country could have opened up like wa did with the population majority vaccinated, with 12 days total in lockdown and minimal hospital overload, minimal deaths.

I mean you righties can continue all you like pretending that wa hasnt knocked it out of the park by doing all the things you said over over wouldnt work and would kill the economy etc etc etc.

Marko laughs at you in 8 billion dolllar surplus and 80 covid deaths because having everyone who wants to be vaccinated, vaccinated is the correct time to open up, not before.View attachment 1369064

Tasmania did the same after their initial outbreak (due to the Ruby Princess). Tasmania had the best performing economy 8 quarters in a row with closed borders. We had no mask mandates no lockdown for nearly two years and only opened borders when everybody had the chance to be double vaxxed.

 

[Opine]

You'd think with the untold millions that they've received from the government over the covid period that they might have been able to maintain a level of preparedness for reopening.

Yes, that’s a fair comment. But, I’m also of the opinion that, unlike some other organisations in that sector who might have relied on legislative or enterprise stand-own provision waiting for staff to resign rather paying redundancies, they’ve acted with integrity and looked after their employees. I think they deserve some patience on our part if possible.

 

[Carn The Berries]

I can’t answer by way of first hand experience in respect of the particular scenario you raised. I can only speculate: Unlike other businesses who’ve been able to trade off-site during lockdown, airlines have been in virtual hibernation for almost 2 years and possibly less practised in adjusting systems accordingly.

They haven't had 2 years to prepare a strategy for ensuring they can get as many bums on seats as possible? If I was a shareholder I'd be p***ed that for all of their grandstanding about needing support they didn't put any infrastructure in to facilitate getting people back in the sky.

 

[Carn The Berries]

Yes, that’s a fair comment. But, I’m also of the opinion that, unlike some other organisations in that sector who relied on legislative or enterprise stand-own provision waiting for staff to resign rather paying redundancies, they’ve acted with integrity and looked after their employees. I think they deserve some patience on our part if possible.

I think that there would be a large cohort of baggage handlers that would be laughing at that statement.

Qantas facing a fine for sacking 2000 crew despite court ruling

The Federal Court on Friday dismissed the Transport Workers’ Union application for it to reinstate 2000 ground staff that Qantas sacked last year before it outsourced their services.

www.smh.com.au

Complete integrity

 

[Opine]

They haven't had 2 years to prepare a strategy for ensuring they can get as many bums on seats as possible? If I was a shareholder I'd be p***ed that for all of their grandstanding about needing support they didn't put any infrastructure in to facilitate getting people back in the sky.

Ok, they can do better. I think they’ll be working towards that. I’m not suggesting your customer experience isn’t legitimate btw.

 

[Opine]

I think that there would be a large cohort of baggage handlers that would be laughing at that statement.

Qantas facing a fine for sacking 2000 crew despite court ruling

The Federal Court on Friday dismissed the Transport Workers’ Union application for it to reinstate 2000 ground staff that Qantas sacked last year before it outsourced their services.

www.smh.com.au

Complete integrity

Others may have strung staff out and waited for them to resign. Damned if you do, damned if you don’t.

 

[Carn The Berries]

Others may have strung staff out and waited for them to resign. Damned if you do, damned if you don’t.

The issue was being sacked so that they could outsource the work - It's not exactly a damned if you do, damned if you don't scenario.

 

[Elroo]

Clearly you haven't tried to change a booking or arrange a credit with them in the last 6 months.

I spent 13 hours on hold throughout last week trying to pay for flight changes. Almost got to the point where my only option was to completely re-book (and hope that I could get the money for the original booking back).

Fobbing all of these issues off as absenteeism related is absolute BS of the highest order.

The ACCC is now investigating this very issue:

Qantas customers have $1.4 billion in flight credits, but many are struggling to use them

Choice has lodged a formal complaint with the consumer watchdog about Qantas's flight credit policy. The airline admits it currently holds $1.4 billion in travel vouchers.

www.abc.net.au

 

[Opine]

The issue was being sacked so that they could outsource the work - It's not exactly a damned if you do, damned if you don't scenario.

My understanding is that timeline/circumstances changed. But I should read further into context. I may respond at another time.

 

[kranky al]

why are you changing the parameters of discussion? We were talking about quarantine centres vs quarantine hotels. Not the whole entire quarantine process. I.e. airports, transport between airports and quarantine centres, exemptions, shipping, medical and security personal that work and Visit quarantine centres.

My contention is that the feds should have built a purpose designed qc for international arrivals.

Would have cost f/a compared to the cost of all the lockdowns caused by covid escaping hotel qc’s

 

[faible]

We live on a funking island last i checked. Theres water between the whole funking country and covid.

Didnt victoria have a massive outbreak ?

Didnt nsw close the border to them and thus keep their outbreak from affecting them.

Then nsw had an outbreak and qld closed the border to them thus keeping their outbreak from affecting them.

Mines dont dig rocks out of the ground when covid is rife. Ask brazil, they have an economy dependent on mining as well.

All of the countries / states / regions that did the best economically were those who controlled covid.

If the WA economy wasn't almost entirely built off the back of mining, their isolationist approach would have floundered.

There's much more interaction between VIC - NSW - QLD than between the rest of the country and WA.

Claiming "our economy did so well because we managed COVID well" is incredibly misleading.

WA didn't 'manage' COVID at all, they simply shut the gates, leaving the rest of the country to deal with it.
WA didn't do anything to manage their economy, they let the miners in, then let those rocks do what those rocks always do.

How about, instead of carrying on like a know it all who clearly knows very little, you stop being a douchebag?