The King!
Chosen One
Today a client of mine informed us they were leaving. All good. Happens all the time.
Difference being this client was one of my favourites & I've been doing their stuff now for almost 10 years... I've always been their contact & did all the legwork on their account. I thought we had a really great relationship & I've always been really open with them in that if tgey had a problem with anything at all just to say something. My job is to make sure they feel like they're getting value for money.
Anyway, long story short they are leaving due to my "subpar service & lack of attention"!! I was honestly shocked! Never a bad word from them then bang. Gone.
I dunno if I missed something obvious on the way or if I have any blame in this or not... I don't feel like I did anything wrong. I've always treated them very well. Just shocked & questioning my approach now a bit.
Might be just their way of getting rid of you without any sort of follow up and covering up other reasons?
If you knew it was just cost you may follow up or if it was some other reason
Make it personal then bang done, though why who knows