Society/Culture Small businesses fighting back against bad online reviews

[Dixie Normous]

This is hilarious. Wish I lived in QLD so I could go to this cafe all the time and support them.

https://www.news.com.au/lifestyle/r...w/news-story/a97de704b0946342dc99b1442bcaecff

Brisbane cafe’s nasty response to Facebook review

A Brisbane mum posted a review when she couldn’t take her young son to a cafe because it had no highchairs. The reply was swift and harsh.

A Queensland mum has been branded an “a-hole” by a cafe after she posted an unfavourable review.

Kylie Lindsay left a one-star Google review about Windsor’s Low Road Cafe two days ago after she went for breakfast with her partner Luke and 15-month-old son but was told the business didn’t offer highchairs.



“That is okay — we left and went elsewhere and that is their business prerogative,” Ms Lindsay wrote in the review.

“However, when I politely commented on their business page that I was disappointed we weren’t able to dine there and support a local business, I was subjected to name calling and told it was my loss.”

Ms Lindsay said she received a “quirky but OK” response from the cafe, before she was “attacked unmercifully” and called a “racist” and an “a-hole” when she sent another response.

“You are an a-hole, and when questioned you deleted all of your comments,” the cafe wrote in response to Ms Lindsay’s feedback on Facebook.

“Your profile tells us you’re a racist too. Keep your one star review. We do not need you.”

 

[its free real estate]

That cafe took the low road.

 

[skilts]

How to run a small business in Australia - start a big one and wait.

 

[skipper kelly]

Sounds like a good publicity stunt.

 

[Sainteric]

How to run a small business in Australia - start a big one and wait.

Wait for the union's?

 

[skilts]

Wait for the union's?

Management of any large business is more than capable of sinking one, without any help from unions. The achievements of General Motors is a signal example - make products nobody wants to buy, and then go all socialist to plead for government handouts, because they're too big to die.

 

[Adroyo]

Sounds like Kylie is a bit of a nutjob. Good riddance to her I say. Good job cafe.

On SM-G950F using BigFooty.com mobile app

 

[Ok Boomer]

People who take their 15 month old screaming kids to cafes and complain about high chairs deserve a one star rating for their lives.

 

[Present Not Past]

That's right, use your social media profile to call customers ******** and racists

 

[Fire]

That's right, use your social media profile to call customers ******** and racists

But she wasn't a customer.

Imagine feeling so entitled that you gave a place you never patronized a review.

It's not traditionally a professional move on behalf of the cafe; and it kind of gives off an Amy's Bakehouse vibe. But I have no issue with it on the surface; this woman has hurt their buisiness by acting fraudulently. It's a new world were living in these days, so businesses need to try different things and adapt.