Chrome browser on mobile phones - freezing issues

[rumply]

Bf has been awful on my Android phone the last few days, scroll freezing, pages half loading, generally unresponsive, assume it's related to the advertising? Other websites fine.


==========
This seems to have been fixed. Please let us know if there are further issues. - Chief

 

[Chief]

Bf has been awful on my Android phone the last few days, scroll freezing, pages half loading, generally unresponsive, assume it's related to the advertising? Other websites fine.

To get more info for work on this, which browser? Which phone model? Have you tried other browsers on your phone?

 

[rumply]

To get more info for work on this, which browser? Which phone model? Have you tried other browsers on your phone?

chrome, htc u11, just installed firefox, had a quick look at bf, it doesnt appear to have the same issues as im having with chrome, scrolling ok, switch between forums ok

 

[Taylor]

chrome, htc u11, just installed firefox, had a quick look at bf, it doesnt appear to have the same issues as im having with chrome, scrolling ok, switch between forums ok

While the page loads the Kayo or Betting wrap around ad the entire page freezes and no links work.

 

[Chief]

While the page loads the Kayo or Betting wrap around ad the entire page freezes and no links work.

Are you using Chrome browser?

 

[Taylor]

Are you using Chrome browser?

Yes. It's all mobile though.

 

[Chief]

chrome, htc u11, just installed firefox, had a quick look at bf, it doesnt appear to have the same issues as im having with chrome, scrolling ok, switch between forums ok

Yeah Chrome has been the bane of our existence for a while now. Is yours up to date?

 

[Chief]

Yes. It's all mobile though.

Could you try downloading Firefox and giving that a try?

Or making sure you have the latest Chrome?

 

[Taylor]

Could you try downloading Firefox and giving that a try?

Or making sure you have the latest Chrome?

I'll ask a friend to help with this.

 

[Chief]

I'll ask a friend to help with this.

It would be a good bit of info to feed in and get this fixed.

 

[Taylor]

It would be a good bit of info to feed in and get this fixed.

It's running 76.0.3809.132

 

[rumply]

Yeah Chrome has been the bane of our existence for a while now. Is yours up to date?

got it set for auto update.

looking at it again it might be that kayo ad as mentioned above that wraps around, but didnt cause the same freezing issue in firefox but I only tried it the once.

 

[Chief]

got it set for auto update.

looking at it again it might be that kayo ad as mentioned above that wraps around, but didnt cause the same freezing issue in firefox but I only tried it the once.

Yes there is a particular ad delivery product that slots in around the content. At some point in some combination of Chrome and Android phones it is reported as freezing.

We just have to eliminate variables until we find the specific issue.

 

[Chief]

It's running 76.0.3809.132

It seems like the latest version is 77.0.3865.73

If you could update to the latest and restart your phone and that works, then we have our culprit. If not we continue to investigate.

 

[Chief]

Skin ads have been switched off for mobile Chrome browser while the issue is tracked down.

 

[Taylor]

I don't know how to update Chrome on my mobile phone. It thinks it's up to date.

 

[Chief]

I don't know how to update Chrome on my mobile phone. It thinks it's up to date.

Apparently some versions of Android are customised by the manufacturer but this should work:

Update Google Chrome - Android - Google Chrome Help

To make sure you're protected by the latest security updates, Google Chrome can automatically update when a new version of the browser is available on your device. With these updates, you might someti

support.google.com

 

[Taylor]

Apparently some versions of Android are customised by the manufacturer but this should work:

Update Google Chrome - Android - Google Chrome Help

To make sure you're protected by the latest security updates, Google Chrome can automatically update when a new version of the browser is available on your device. With these updates, you might someti

support.google.com

This is what I did.

It didn't list chrome as an update required. Maybe it hasn't filtered through yet.

 

[A11dAtP0w3R]

i managed to take a screenshot of the absolute state of the forum off my tablet in between the 45 seconds freezes, I hope this helps identify the issue

Psssss, Chief... I think it's the massive gambling banner ad...Chrome was working perfectly fine for BF on my tablet until this ad popped up yesterday morning

 

[Chief]

View attachment 749160i managed to take a screenshot of the absolute state of the forum off my tablet in between the 45 seconds freezes, I hope this helps identify the issue

Psssss, Chief... I think it's the massive gambling banner ad...Chrome was working perfectly fine for BF on my tablet until this ad popped up yesterday morning

Yes we have found the issue.

How is it doing now?

 

[Chief]

This is what I did.

It didn't list chrome as an update required. Maybe it hasn't filtered through yet.

How is it going now?

 

[A11dAtP0w3R]

Yes we have found the issue.

How is it doing now?

Much better mate.... Ty.

 

[Taylor]

How is it going now?

No wrap around but today the time lag came back.

I can open the notification panel but can't click any link until it's counted to fifteen or twenty then it works.

It happened trying to click into this thread and threw times earlier today.

 

[A11dAtP0w3R]

I'm having no delays whatsoever now on my end. Everything running perfectly smooth.

 

[Chief]

No wrap around but today the time lag came back.

I can open the notification panel but can't click any link until it's counted to fifteen or twenty then it works.

It happened trying to click into this thread and threw times earlier today.

OK we will keep working on it.

We just cannot recreate the issue here.

Could you try killing your browser cache?

Clear cache & cookies - Android - Google Account Help

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. In the Chrome

support.google.com