GFC Member Survey

[Hoops]

Who else is having trouble filling out the "sponsor" part of the survey?

 

[re cat]

What's the question?

 

[Hoops]

What's the question?

It's not the question, But the space provided for entering the sponsors names.

 

[re cat]

Didn't get the survey.

 

[bigdroppunt]

i didnt get this one yet but ive got the carji one

 

[Hoops]

Didn't get the survey.

Here it is in purely text format if you're interested in the Questions asked

The following questions refer to aspects of your 2007 Football Club Membership package and will be used to guide the future membership services of the Geelong Football Club. Can you please look at the statements listed below, and indicate how well you feel the Club has performed on these aspects. Some of the questions may seem a little repetitive, but please answer them carefully as they all have a specific purpose. If you do not know, or the question is not applicable to you, you should click 'Don't Know'.

Your views are important to the Club, and will help us serve you better in the future. All members who complete the questionnaire will go into a draw to win a 2007 captain/coach signed guernsey. The winner will be notified by email.

It is available until Monday October 29th, 2007.

To fill out the questionnaire, please do not reply to this email. First of all, ensure that you are connected to the Internet. Then, ensure that you open this email fully (double click it) to access the questionnaire, rather than completing it through your email program's preview mechanism.

Simply click in the relevant boxes (or complete typed answers where space is provided) to supply your answers as appropriate. When you're finished, just click the SUBMIT button at the bottom of this email.

Ticketing

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q1 The convenience of entering the ground using the membership card

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q2 Member access to popular finals tickets (e.g., the Grand Final)

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q3 The savings on game entry fees gained by being a member

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q4 The quality of the season reserved seats provided by the Club (e.g., booked seats)

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q5 The speed with which member packages were processed and sent to you

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q6 Overall, how satisfied are you with the ticketing arrangements provided by the Club?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



Service To Members

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q7 The value of functions held by the Club

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q8 The quality of Club functions

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q9 The number of post-match functions offered by the Club

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q10 The way any complaints you had were dealt with by the Club

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q11 The helpfulness of Club staff

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q12 Overall, how satisfied are you with the service to members provided by the Club?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



Communications

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q13 The clarity of the 2007 renewal brochure

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q14 The content of the Official Club website

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q15 The content of the Club magazine

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q16 The content of email updates

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q17 The efforts to keep members informed about administrative decisions

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q18 The information provided by Club Staff on membership issues

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q19 Overall, how satisfied are you with the communications received from the Club?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



On-Field Performance

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q20 The number of games won this year

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q21 The position on the ladder

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q22 The effort put in by players

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q23 The standard of the play at the matches you attended

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q24 Overall, how satisfied are you with how well the Club has performed on-field this year?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



Personal Involvement

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q25 The access members have to training sessions

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q26 The opportunities members have to mix with players

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q27 The Club's efforts to make members feel part of the Club

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q28 The opportunity for members to mix with other members

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q29 The way the Club values the importance of its membership base

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q30 The way members' contributions are recognised

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q31 Overall, how satisfied are you with the level of personal involvement you feel with the Club?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



Club Administration

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q32 The Administration of the Club

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q33 The functioning of the Club Board

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q34 The financial position of the Club

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q35 The promotion of the Club in general by Club officials

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q36 Overall, how satisfied are you with the Administration of the Club?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



Home Ground (Please answer these questions in relation to Skilled Stadium)

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q37 As a place to watch football

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q38 The feeling of a 'home' ground

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q39 The standard of facilities

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q40 The ease of getting to the venue

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q41 How 'family friendly' the venue is

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q42 Overall, how satisfied are you with the Club's home ground?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied



Total Package

For the following statements, please rate the performance of the Club and your level of satisfaction using the scales provided.


Q43 Taking all of this into account, how satisfied are you overall with your Club membership package for the 2007 season?

0 1 2 3 4 5 6 7 8 9 10
Extremely
Dissatisfied Extremely
Satisfied


Q44 Again, taking all of this into account, has the Club's membership package in 2007 been above or below what you expected at the start of the season?

0 1 2 3 4 5 6 7 8 9 10
Well Below Well Above


Q45 What is the likelihood of you rejoining next year as a member?

Almost Certain (99/100)
Almost Sure
Very Probable
Probable
Good
Fairly Good
Fair
Some
Slight
Very Slight
No chance (1/100)

Q46 What is the likelihood of you increasing your membership level next year?

Almost Certain (99/100)
Almost Sure
Very Probable
Probable
Good
Fairly Good
Fair
Some
Slight
Very Slight
No chance (1/100)

If you had a problem with the membership services provided by the club, that you considered serious, how likely is it that you would:

Q47 Decide not to renew your membership the following year without contacting the club.

0 1 2 3 4 5 6 7 8 9 10
Very
Unlikely Very
Likely


Q48 Speak to your friend and relatives about your bad experience.

0 1 2 3 4 5 6 7 8 9 10
Very
Unlikely Very
Likely


Q49 Convince your friends and relatives not to join as members.

0 1 2 3 4 5 6 7 8 9 10
Very
Unlikely Very
Likely


Q50 Complain directly to the club.

0 1 2 3 4 5 6 7 8 9 10
Very
Unlikely Very
Likely


Q51 Take no action and renew the following year anyway.

0 1 2 3 4 5 6 7 8 9 10
Very
Unlikely Very
Likely



Demographics




Q52 Which category best describes the present occupation of the main income earner in your household?

Manager or administrative
Professional (e.g., doctor, architect, solicitor)
Para-professional (e.g., police, nurse, technician)
Tradesperson (e.g., plumber, carpenter, electrician)
Clerical / secretarial
Sales rep/ store salesperson / personal services (e.g., waiter)
Machine operator / driver
Labourer / storeperson / unskilled
Unemployed
Pensioner / home duties / student
Other
Prefer not to answer

Q53 Please indicate which age group you are in

under 20 years
20-24 years
25-29 years
30-34 years
35-39 years
40-44 years
45-49 years
50-54 years
55-59 years
60-64 years
65+ years
Prefer not to answer

Q54 Which of the following best describes you?

Young, single, living at home
Young, single, living alone, or in shared accommodation
Young couple, living together, no children
Young family (pre-school age children or older)
Middle family (school age children or older)
Older family (teenagers or older)
Working, Older (40+ years), single (no children at home)
Retired, Older (40+ years), single (no children at home)
Working, Older (40+ years), couple (no children at home)
Retired, Older (40+ years), couple (no children at home)
Prefer not to answer


Sponsorship




Q55 Can you name the Major Club Sponsor in 2007?



Q56 Which other Club sponsors can you name (please list up to five in the order they come to mind)

Sponsor
Sponsor
Sponsor
Sponsor
Sponsor

Q57 I try to buy products from organisations which sponsor the Geelong Football Club

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree



Membership




Q58 How many Geelong Football Club home games did you attend this year?

0 1 2 3 4 5 6 7 8 9 10 11

Q59 In which of the following years were you a Member of the Geelong Football Club (note: a member is defined as the holder of a paid-up membership including an "armchair" membership)

2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
All of the Above

Q60 Thinking about 2007, what changes would you like to see to your membership?

(*Please limit your answers to no more than four lines*)

If you would like to make more in depth comments please do so via the email link on the confirmation page upon submission of this questionnaire.




My Club




Q61 The following are some reasons why you may have started to support this Club. Which of the following is closest to the main reason you decided to follow this particular Club?

I liked the colours
They were a successful team when I first became interested in football
My family or friends followed this Club
There was a particular player I liked
I lived in the area

Q62 The following are some reasons why you may have joined this Club. Which of the following is closest to the main reason you joined this particular Club?

To support the Club financially
To gain discounted entry to games (i.e., to save money)
To gain a reserved seat (easier access)
To feel more involved with, or part of, the Club
The membership was given to me as a gift
Friends or family members wanted me to go to games with them

Q63 When someone criticises the Geelong Football Club, it feels like a personal insult.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree


Q64 I am very interested in what others think about the Geelong Football Club.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree


Q65 When I talk about the Geelong Football Club, I usually say we rather than they.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree


Q66 If a story in the media criticises the Geelong Football Club, I would feel embarrassed.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree


Q67 I am a loyal Geelong member.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree


Q68 Win or lose, I will always be a Geelong member.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree


Q69 I like to let people know that I am a Geelong fan.

0 1 2 3 4 5 6 7 8 9 10
Strongly
Disagree Strongly
Agree



My Club (cont.)




Q70 Which sections of Blue & White (member email) are you most likely to read?

Match results
Upcoming match information
Match day news
Membership news
Community news
Events news
Online auctions, memorabilia, fundraising
Don't read Blue & White

Q71 Which of the following, if any, prompted you to apply/renew your 2007 membership at the time you did?

Billboards
Radio commercial
Direct mail (brochure and application form)
Television commercial
Friends/Family
Point of sale displays (ie shopping centres, match day, family day, community camp)
Team performance
Other (Please Specify)

Q72 What are your top three sources of information about GFC? (Please select 3 only)

Geelong Advertiser
Herald Sun
Age
Television
Website
Friends/Family
Online
Forums
Blue & White email
Gee-mail
Contacting Geelong Football Club
Other

Q73 Have you used the GFC website?

Yes No

Q74 The ease of navigating the website

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q75 How was the range and quality of content available on the website

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent


Q76 How did you buy your GFC membership?

Mail
In person
Phone
Internet
Other (Please Specify)

Q77 Where do you buy GFC merchandise?

Never purchased GFC merchandise
Match day
Club
Sports store
Online
Other (Please Specify)

Q78 How did you purchase daily seat for Skilled Stadium?

Phoning GFC
Phoning Ticketmaster
Visting GFC outlet
Visiting other Ticketmaster outlet
Other (Please Specify)

Q79 The ease of purchasing a seat on a daily basis for a Skilled Stadium home game?

0 1 2 3 4 5 6 7 8 9 10 Don't Know
Very Poor Excellent





Please click submit only once. If a confirmation screen does not appear after 1 minute please forward this email with your completed answers to info@feedbackfriend.com

 

[bigdroppunt]

Holy shit i hope you didnt type that out yourself.

 

[Ling Sting]

Who else is having trouble filling out the "sponsor" part of the survey?

I put skilled, ford, shell

 

[re cat]

How come I get a survey when we have a terrible year? A lot of those are 10's.

 

[re cat]

Target, Retrovision, Belmont Timber, Carlton Draught, NIB,Simmons Homes, Jet Star, Motorola

 

[bigdroppunt]

Target, Retrovision, Belmont Timber, Carlton Draught, NIB,Simmons Homes, Jet Star, Motorola

hahahahahaha you forgot FORD

ARH, im stupid i relly need to lern to read other posts

Sorry recat.

 

[re cat]

hahahahahaha you forgot FORD

Ling Sting already had it.

 

[zipper]

Is this the same survey i was given by phone a couple of weeks ago? seems like different questions.

 

[Hoops]

All sorted, I did it online
The e-mail I got had Greyboxes with numbers and not "check-boxes" like online so by highlighting each grey box I thought I was answering the questions with the part you write in (sponsor questions) a small greybox that when I clicked and typed would not show what I was typing hence the original question

 

[rizzo]

Shit can the website to. Hopefully it will lead to change!

 

[Rosso]

Slazenger for another few months.