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Gumby2Hurley

Premiership Player
Jun 2, 2015
3,125
3,545
AFL Club
Essendon
Other Teams
Essendon EEEEEEsports
I've had FTTN for about 10 days now and the family is enjoying the faster downloads.
upload_2017-12-14_15-59-33.png

However, the net does drop out a couple times a day and i'm not sure if it's because the telstra modem given to us is not that good apparently?
 

Attachments

_Cayz_

Flog
Aug 27, 2015
19,385
30,124
Hobart
AFL Club
Richmond
Other Teams
Philadelphia Phillies, GB Packers
So I get a pretty good speed.



But I noticed today that my plan has changed from 100 Mbps to "Between 25-100 Mbps".

Can anyone explain to me how legally they can change the terms of my contract without even telling me?

That ping though :p.
 

GreyCrow

TheBrownDog
Mar 21, 2016
58,653
89,826
Down South Corvus Tristis
AFL Club
Adelaide
Other Teams
Sturt, Redskins , White Sox
So I get a pretty good speed.



But I noticed today that my plan has changed from 100 Mbps to "Between 25-100 Mbps".

Can anyone explain to me how legally they can change the terms of my contract without even telling me?

That ping though :p.
It seems to be a reaction to something at the ACCC where ''speeds promised may not be actual speeds'' so now they cant sell you 100 but they can sell you between 25-100
 

_Cayz_

Flog
Aug 27, 2015
19,385
30,124
Hobart
AFL Club
Richmond
Other Teams
Philadelphia Phillies, GB Packers
It seems to be a reaction to something at the ACCC where ''speeds promised may not be actual speeds'' so now they cant sell you 100 but they can sell you between 25-100
I get this - i'm just curious how they can change that without telling me. I signed a contract for 100 Mbps, now they have changed the terms.

I mean, I haven't brushed up on my contract law in a while but this seems pretty dodgy to me.
 

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GreyCrow

TheBrownDog
Mar 21, 2016
58,653
89,826
Down South Corvus Tristis
AFL Club
Adelaide
Other Teams
Sturt, Redskins , White Sox
I get this - i'm just curious how they can change that without telling me. I signed a contract for 100 Mbps, now they have changed the terms.

I mean, I haven't brushed up on my contract law in a while but this seems pretty dodgy to me.
It more likely is. Its one of those '' ahh the customers are shmoes , lets pay out the smart ones'' ie I have heard of ISPs giving vouchers for a free month for those that complain. This is just Telstra in this link

Link

Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions.

The undertaking requires Telstra to contact current and former customers who could not receive the maximum speed stated in their speed plan. Telstra will inform those customers of the maximum speed they are able to receive and offer customers who have not already been remediated options which include:

  • a costless exit from their contract (including any bundle) and a refund
  • moving to a different speed plan and receiving a refund
  • remaining on their current speed plan and not receiving a refund.
Customers who Telstra has already remediated will be offered the option to move plans or exit their plan but will not be entitled to a refund.
 

_Cayz_

Flog
Aug 27, 2015
19,385
30,124
Hobart
AFL Club
Richmond
Other Teams
Philadelphia Phillies, GB Packers
It more likely is. Its one of those '' ahh the customers are shmoes , lets pay out the smart ones'' ie I have heard of ISPs giving vouchers for a free month for those that complain. This is just Telstra in this link

Link

Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions.

The undertaking requires Telstra to contact current and former customers who could not receive the maximum speed stated in their speed plan. Telstra will inform those customers of the maximum speed they are able to receive and offer customers who have not already been remediated options which include:




    • a costless exit from their contract (including any bundle) and a refund
    • moving to a different speed plan and receiving a refund
    • remaining on their current speed plan and not receiving a refund.
Customers who Telstra has already remediated will be offered the option to move plans or exit their plan but will not be entitled to a refund.
I emailed them a complaint a few hours ago so we will see what their response is.
 

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