Customer Complaint

[jacqui9]

Not a complaint, but some of the weirdos I have to deal with........

I had one guy in yesterday wanting to know where he could do a CAD course (I work for TAFESA). My colleague who served him wasn't sure, so she asked me, and I knew where they were done. So I got up and wandered over to the front counter to talk to him. I gave him a course guide, highlighted the campus numbers, the name of the course etc......Anyway, he kept staring at me which was a little bit unnerving, but I am used to dealing with whackos, so I just ignored him. He finally said;

"Honey, do you mind if I ask you a question? How old are you, because you look like a child! It is incredible. You know so much more than your colleague, but you look like you should be in school. Are you on work experience? Your colleague should be ashamed allowing a kid to know more than her (my colleague is about 50).

I didn't bother pointing out that I was 25 and had been at the place 8 years so I actually had my pro rata long service leave given to me.

 

[ShearMagic9]

Last week a guy came back about 10 mins after purchasing a few bags full of stuff demanding a refund. he was dealing with the store manager at the time (who is female). She asked for the reciept which he gave her minus the fuel docket. She told him she cant refund it as she needs the fuel docket too. He went off his nut. He had obviously had a bit to drink and yelled out throughout the store words i wont repeat here. Lets jsut say we had the last laugh after he was lead away by the men in blue!

Yeah, I work at Big W and it's exactly the same re: Fuel Dockets.

It's pretty stupid really though, you'd think that we'd learn to put the register # and transaction # above the fuel docket, rather than under it.

 

[apollo_creed]

Yeah, I work at Big W and it's exactly the same re: Fuel Dockets.

It's pretty stupid really though, you'd think that we'd learn to put the register # and transaction # above the fuel docket, rather than under it.

Village?

 

[Shellz]

Yeah, I work at Big W and it's exactly the same re: Fuel Dockets.

It's pretty stupid really though, you'd think that we'd learn to put the register # and transaction # above the fuel docket, rather than under it.

I don't think the register and transaction numbers would have been a problem, she didn't want to refund it without the fuel docket coz the man was likely to just buy the stuff to get the fuel voucher.

 

[ShearMagic9]

Village?

Plaza.

 

[Optimax]

I don't think the register and transaction numbers would have been a problem, she didn't want to refund it without the fuel docket coz the man was likely to just buy the stuff to get the fuel voucher.

yeah thats the reason same as when we give out the 10 dollar off things at target if the refund enough stuff that the total is less than the $50 needed to get the voucher we need to take it

 

[the_fresh]

A funny one on sunday.
I went to coles to get some food, at the casher next in line waiting for this mid 50's woman. she goes through and then the cashier asks to check her bag. She went off "How rude, you don't ask to look in a womans bag, you should be fired, wheres your manager, I can't believe you're calling me a shoplifter, I feel sick at that thought" ete.

This went on a about 5 minutes and the poor bloke couldn't get a word in. I, after a night out hung-over and wanted to get home to watch some more cricket just let fly....
"what the f**k are you on you old bitch, its a condition of entry" and then she had a go at me I was wearing my "rehab is for quitters" tee-shirt and she said she finds that rude, I was rude and so and so"
I've told her "to get a f**king life & f**k off".

She stormed out and I told the poor bloke (who told me it was his second day) that next time get the manager, and call the police, if someone doesn't want you to look in their bag most likely they're hiding something.

working in retail sucks at times, I work at a apple reseller and we get idiots with ipods, busted up pcs and no idea. most of the time they've bought it at JB,, dick (head) smith or HN and we have to deal with them. the best was when I had someone throw a ipod at me, I pulled off a one handed, told him to f**k off or I'll ping him between the eyes with it then I booked it in for service and kept it. he rang the store and filed a complaint to which my manager said i was well within my rights to say that and if he comes within 10 minutes of the store again she'll call the police.
Hasn't been back since.

 

[bigpapagman]

10 metres maybe?

you sound like one bad mutha never to pick with when it comes to buying shit.

 

[daddy_4_eyes]

the best was when I had someone throw a ipod at me, I pulled off a one handed, told him to f**k off or I'll ping him between the eyes with it then I booked it in for service and kept it. he rang the store and filed a complaint to which my manager said i was well within my rights to say that and if he comes within 10 minutes of the store again she'll call the police.
Hasn't been back since.

Don't you just love it when it works out that well? You come off looking like the most awesomest guy ever, especially if there's someone there to see it

Its a totally different story had you flinched like a chicken shit...

 

[Niximus]

Don't you just love it when it works out that well? You come off looking like the most awesomest guy ever, especially if there's someone there to see it

Its a totally different story had you flinched like a chicken shit...

I had a customer throw a pen at me once apparantly. Good thing was I was looking for one anyway and somehow managed to catch it without knowing it had been thrown and thought a colleague had handed it to me. I just grabbed it and started writing.

It wasn't till after I was told they had thrown it from halfway to the door.

From the customer's POV They had ditched this pen at me which ,without even looking, I had caught and immediately started writing with without batting an eyelid of even looking at them. SO great.

The other day I had a guy put his credit card away after swiping it. I told him that I'd need to see it to verify the signature, he sighed and pulled it out. Then when he signed it, it looked nothing like the one on the card. (the card had a 2-part signature and he signed a quick squiggle) I asked him if he could sign it as it was on the card to which he sighed again and replied "Well I can, It's a bit pedantic though" What a w***er, obviously no idea how credit cards work and if I let someone use his card he would be the first to bitch and moan about how we should have checked.

 

[footyfreak]

I had a customer throw a pen at me once apparantly. Good thing was I was looking for one anyway and somehow managed to catch it without knowing it had been thrown and thought a colleague had handed it to me. I just grabbed it and started writing.

It wasn't till after I was told they had thrown it from halfway to the door.

From the customer's POV They had ditched this pen at me which ,without even looking, I had caught and immediately started writing with without batting an eyelid of even looking at them. SO great.

The other day I had a guy put his credit card away after swiping it. I told him that I'd need to see it to verify the signature, he sighed and pulled it out. Then when he signed it, it looked nothing like the one on the card. (the card had a 2-part signature and he signed a quick squiggle) I asked him if he could sign it as it was on the card to which he sighed again and replied "Well I can, It's a bit pedantic though" What a w***er, obviously no idea how credit cards work and if I let someone use his card he would be the first to bitch and moan about how we should have checked.

LOL That would have looked awesome from the dude who threw its point of view!!! He would have been WTF!!!

I always appreciate it when people request to check my sig on a credit card. And if it doesn't look right i have no probs showing my id. Hardly anyone bothers to check it these days and those that do don't care if it matches or not.

 

[Simon_Nesbit]

I did it once to prove a point.

Went in and bought something from officeworks, the woman was a complete bitch about it (it was <$10 but I was using the work credit card).

Noticed she never checked the signature, didn't think much of it.

Couple of days later, same store, same woman, same attitude. (At least this time it was a >$100 order).

A few days later I was there again, this time to get some stuff for home. Using my personal CC, I signed "are you reading this?"...

she completed the transaction, and handed me the card.

...

I called the store about an hour later, suggesting they check the receipts from the till...the manager (who knows me through sport) had a good chuckle about it, but said I could/should be put up on fraud charges for it.

 

[footyfreak]

but said I could/should be put up on fraud charges for it.

nice handball from ya mate

 

[Niximus]

I did it once to prove a point.

Went in and bought something from officeworks, the woman was a complete bitch about it (it was <$10 but I was using the work credit card).

Noticed she never checked the signature, didn't think much of it.

Couple of days later, same store, same woman, same attitude. (At least this time it was a >$100 order).

A few days later I was there again, this time to get some stuff for home. Using my personal CC, I signed "are you reading this?"...

she completed the transaction, and handed me the card.

...

I called the store about an hour later, suggesting they check the receipts from the till...the manager (who knows me through sport) had a good chuckle about it, but said I could/should be put up on fraud charges for it.

That's what this guy was doing. He was bitchy that I asked him to take his card out again and thought he'd be a smart arse and sign it wrong.

Had they pulled you up on it when you signed it wrong would you have had a cry though?

 

[Simon_Nesbit]

if they pulled me up on it? no, would have had a laugh.

if they charged me though? bloody hell...

 

[soupaman]

I work at coles on the check outs.

Last night we had this lady come through with a heap of cat-food that she thought were each on sale for 81c each. When two of the cans went through as 89c she asked for a price check, which we quickly did and found the scanning price to be correct. Mind you she did whinge about how long it took to get the price check (I suppoose she wanted us to run cause I thought it was pretty quick considering the cat-food is at the other end of the store) It was an easy mistake to make because the cans all look very similiar and get a bit muddled up on the shelf, and it was just one specific flavour that wasn't on sale.

She then decided she didn't want that 89c flavour and got us to remove them from the bill. That was fine and we didn't make a fuss or anything. However for the rest of the transaction she kept telling me that that isn't right and it happens to her every time she shops.

After I had put her through she turned to her friend going through the adjacent register and started her big rant nice and loud so we could hear her. This rant included various ridiulous statements such as:

"Who do they think they are, trying to overcharge us for everything"

"It said they were on special, they lied to me"

"They do this every week to me, trying to over-charge me"

"Coles has more money than me, and they still try and cheat me out of it"

And then my personal favourite

"This just shows that Coles teaches its employees to cheat and not care about the customers"

It was at this point that I and the other checkout operator decided to tell her that it wasn't on purpose and that we had no control over the prices, we are simply scanning them through and going by what the register says and we certainly weren't trying to cheat her of her money (all 16c extra).

She then tells us "Not you darlings (I hate that word), I am a merchandise checker (or something to like that) and I know you guys don't do that".

She then proceeded to leave muttering to her friend while the other checkout operator, my current customer and I all burst out laughing at this lady.

I can't believe some people can get so wound up about something as insignificant as 16c.

 

[Tarkyn_24]

"This just shows that Coles teaches its employees to cheat and not care about the customers"

.

Coles - serving you better.

I copped a bit of flack a few weeks ago. We had two people at 5.30, and we were packed. Because we were already about two hours behind, I told the girl I was working with to clean up a bit (we hadn't done anything as far as cleaning up was concerned, we were at about the stage we should be at 3.30), Wasn't our fault we were understaffed, but boy did that decision prove unpopular.

 

[X_box_X]

I hate Virgin Mobile.

Was on hold for twenty minutes, just like every other time I call them up. Finally, there was an answer, the lady said, "Sorry about that, how can I..." Next thing I hear is the phone beeping, as in a disconnecting repetitive beep.

One time they sent me a replied paid parcel for me to put my phone in, to send it to them for them to fix, and they finally sent it back to me after three weeks and the problem wasn't even fixed.

There's my complaint.

 

[ShearMagic9]

A few things happened to me over the last week:

1 - Woman buys stuff, hands me her card and says credit, then proceeds to talk for ages to the person she was with, whilst I'm asking her to select her account. The line is getting gradually bigger, so I select credit for her, and then ask her to press enter. She then presses credit, so then I said, just press enter. She presses credit again, same response from me. And then she does it again, clicks that the screen now says 'key pin OR press enter' and then says, I said credit, you've put it through as Savings. I say, 'no, I pressed credit, you just have to press enter'. 'IT'S TELLING ME TO KEY MY PIN, IT MEANS YOU PUT IT THROUGH AS SAVINGS'. I replied 'no, you can key your pin or press enter'. She decides to key her pin and press enter anyway, and if you key the pin and press enter you don't have to sign, whereas if you just press enter you do. She then says 'SEE, I TOLD YOU IT WAS SAVINGS'. So, I show her the receipt, which clearly says 'Credit account', but she still wasn't having a bar of it. Idiot.

2 - Last sale of the day, don't want to open any new rolls of coins. Require 25c change, all I have is 4 5c coins. I short change the customer 5c, thinking she wouldn't care, but she stands therer and counts it and demands her 5c.

 

[Aussiekate]

I used to work in an instant print shop, and one of the services we offered was printing of wedding invitations.

A woman came into the store, borrowed books, took a lot of time selecting the right words, the perfect cards and envelopes in just the right shade and texture, the symbolic accents to her printing, the typeface it was to be printed in. Wedding stationery is very expensive and of course very personal and important, so understandable that she would take so much care.

We collated all her information and specs into a beautifully worded piece, that was to be printed inside her selected invitation.

She asked me to fax her the proof.

She calls me and begins ranting and raving at me.

Finally i get her to calm down and slow down enough to hear what the problem is. "I have just received your fax, and am furious, this paper is completely wrong.. its white and there's no texture to it like the one I picked"....

(at this point I am trying not to laugh before i say...) er Miss... the paper in your hand is your fax paper... I have merely sent you a proof of your wording to be printed inside the stationery you picked....

Very embarrassed..."er yes um...it's ok to print then" *click*

Happened more than 10 years ago and still cracks me up.

 

[the_fresh]

I hate Virgin Mobile.

Was on hold for twenty minutes, just like every other time I call them up. Finally, there was an answer, the lady said, "Sorry about that, how can I..." Next thing I hear is the phone beeping, as in a disconnecting repetitive beep.

One time they sent me a replied paid parcel for me to put my phone in, to send it to them for them to fix, and they finally sent it back to me after three weeks and the problem wasn't even fixed.

There's my complaint.

Thats nothing, try soul, at least an hour every single time.

 

[raskolnikov]

2 - Last sale of the day, don't want to open any new rolls of coins. Require 25c change, all I have is 4 5c coins. I short change the customer 5c, thinking she wouldn't care, but she stands therer and counts it and demands her 5c.

You should have been honest with her and explained the situation. She probably would have been quite happy.

 

[raskolnikov]

Hey cutomers out there do me a favour.

Complain at all Safeway stores about the music.
PLEASE!!!!!!

I can't stand it any more.

Don't go to Wellcome, the main supermarket chain, in Taiwan. They have a advertising jingle that is actually quite catchy. However every store plays this incessantly. After a while it drives you crazy. To me it makes no sense anyway. Why play an advertising jingle when you are already in the store?

 

[Underdog]

You should have been honest with her and explained the situation. She probably would have been quite happy.

or just open a new roll of coins...it takes all of 2 seconds and a further ten to count it at the end of day

It may have only been 5c but his reasoning for not giving it is ridiculous - certainly more so then someone who has every right to expect correct change

 

[ShearMagic9]

or just open a new roll of coins...it takes all of 2 seconds and a further ten to count it at the end of day

It may have only been 5c but his reasoning for not giving it is ridiculous - certainly more so then someone who has every right to expect correct change

Tell me a person that cares about 5c? In fact, most of the time when the change is 10c or less people tell me to keep it.

And, when it's 5c pieces it takes longer than 10 seconds to count, especially when it has to be counted 3 times. And it's already 7.10 when the shop is meant to close at 7.