st_trav_ofWA
Norm Smith Medallist
- Joined
- Aug 17, 2015
- Posts
- 5,810
- Reaction score
- 15,547
- AFL Club
- St Kilda
I think the message from the interviewer got lost in the action of how it was conveyed.
In a customer facing role as those who are in said roles will know, sometime shit hits the fan and you end up getting the brunt of it, we've had reps get knives thrown at them because tool company and something they couldn't control happened, but since they were there, they copped it and the company copped several dinners and meetings trying to retain business.
Even at Maccas where you have to consider dietary requirements and requests from customers, you can get irate customers depositing shit in your direction simply because you are there, and you cop it and fix it because the paid for a service even if the immediate desire is to drop them. Stand there, shut up, it'll be fixed untwist those panties or 5mins of unconsciousness so you aren't an arseh*le during the fixing, thinking you are oh so important.
That the woman went to tears in a controlled situation shows as much as the interviewer might not have been the right person to do that job or be in management, the woman might not be able to handle the stress that can come with a customer facing role either.
Sure the role at Maccas is rather transitory, high turnover, but you do need people who won't say put dairy on a lactose intolerant persons meal then go to water when they're upset about it.
I disagree ... to me it comes across as a manager with a little power over younger people letting it get to their head.. as someone who has interviewed and hired people for a number of roles across age demographics there a lots of better ways to test someone’s resilience to criticism and stress from irate customers then trying to make them cry... the girl was going for her first ever job interview for a role at a Maccas let’s be realistic on the expectation of the applicant yes the girl will have to have some resilience to do the job but most of that is learnt through situations over time and experience in the role, the interviewer should only really be concerned about the prospective employee's commitment to turn up and do the training the conflict management is taught over time you would be hard pressed to find a 16 year-old already adept at that kind of thing.. in my opinion the interviewer was just being a power hungry bell end and rightfully should be pulled in line..









