- Nov 11, 2013
- 4,794
- 10,292
- AFL Club
- St Kilda
That's very funny. All this sooking and you offer to take some feedback to Finnis and nobody says boo. Love it.Didn't receive a single PM, mustn't be that big of a deal after all
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That's very funny. All this sooking and you offer to take some feedback to Finnis and nobody says boo. Love it.Didn't receive a single PM, mustn't be that big of a deal after all
It's frustrating how quickly his form has dropped off.Unfortunately Long seems to have two gears at the moment - Ineffective, and Loose Cannon.
It's really quite sad, as he's got so many tools which should give him the ability to play great footy, but for whatever reason he's skipping that middle gear of "Playing to his potential".
I think we really need Paddy back to steady the ship - Richmond had 6 or 7 players more experienced than our most experienced last weekend (which was Hill on 173 games), and I think that's still a huge part of our problem - we lack the steady old head, and are relying on a player who is completely out of form to pull us out of a hole.
Not alone on that front BTIt's frustrating how quickly his form has dropped off.
His rd1 game against GWS was one of his best but he looks like a completely different player a month later.
Maybe that's because you have come across in most of this thread sounding like an apologist for the club and saying things like it's virtually impossible for the club to respond to grievances. You have not exactly made it sound likely that the club would or should respond.Didn't receive a single PM, mustn't be that big of a deal after all
Hmm so they can follow up. Maybe when I don't renew. LolMaybe that's because you have come across in most of this thread sounding like an apologist for the club and saying things like it's virtually impossible for the club to respond to grievances. You have not exactly made it sound likely that the club would or should respond.
As stated previously, I also sent an email to the club after the Richmond game. My email was not related to the teams' performance, it was regarding the seating and ticketing arrangements in place under COVID restrictions. I initially received an automated response saying that the my email would be processed in due course. That did not fill me with confidence and in the light of the response that Joffaboy got, I was not expecting much. However, yesterday, I received a personal call from someone at the club at a management level (not the trainee receptionist). I won't say names or positions because it was just that - a personal and private call. What I can say is that the person was a very professional, courteous and informative individual who addressed my issues to my satisfaction. I was left with a far more positive feeling around the administration of the club and for the future of the club.
It's frustrating how quickly his form has dropped off.
His rd1 game against GWS was one of his best but he looks like a completely different player a month later.
It is close to a weekly occurrence as well so he doesn't seem to be learning from it.The worst of it is he seems to snap at the worst possible moments - giving away a reckless free in our attacking 50 is one thing, but dumping a player 35 out in the opposition's attacking zone might as well just hand them a goal.
Be on the edge, sure ... that's when he plays his best footy, but he's simply got to get that out of his game, or he is a liability in defence.
This has been done to death. All I was doing was using a bit of common sense. The club shouldn't respond and you should not expect in future that every email is responded to in the same manner yours was. It is impractical and illogical to expect it. That's all. Lets move on.Maybe that's because you have come across in most of this thread sounding like an apologist for the club and saying things like it's virtually impossible for the club to respond to grievances. You have not exactly made it sound likely that the club would or should respond.
As stated previously, I also sent an email to the club after the Richmond game. My email was not related to the teams' performance, it was regarding the seating and ticketing arrangements in place under COVID restrictions. I initially received an automated response saying that the my email would be processed in due course. That did not fill me with confidence and in the light of the response that Joffaboy got, I was not expecting much. However, yesterday, I received a personal call from someone at the club at a management level (not the trainee receptionist). I won't say names or positions because it was just that - a personal and private call. What I can say is that the person was a very professional, courteous and informative individual who addressed my issues to my satisfaction. I was left with a far more positive feeling around the administration of the club and for the future of the club.
I closed the thread for a reason. That discussion lasted days, there were requests to close it off, so I did. Please do not pollute other threads on this board.processes and systems in place to triage all incoming customer communications. That triage process assigns a priority level to each communication/ticket. They are then worked through in order of priority. Low priority tickets can usually be addressed with a low level response with minimal effort such as a form letter. Higher priority issues receive a higher level response such as the one I got. Tickets get assigned to a customer. So vexatious complainers can be easily identified as such and dealt with accordingly while genuine grievances from valued customers can also be identified and dealt with accordingly.
The club has clearly demonstrated that they can and will respond in an appropriate manner. Assuming that Joffaboy is not a vexatious complainer, and given his years of being a loyal, valuable customer, this suggests that the response he received was an oversight.
Happy to move on now.