brizrider
Club Legend
Starting a thread on this because I couldn't see one but delete/merge if I've missed it.
There's been some update to the Lions online membership page that I can see but I have to say that it still leaves me really frustrated. I got the email today that I'd be rolling over my Lions Loyal membership offer so I went online to check on my account and payment details and while I'm at it choose members cards for next year. What I found was:
* At work when I clicked on anything other than invoices and member zone I got a page not found error. I've come home tonight and most of the pages do seem to be working.
* Why is it when you click on member zone and then member choice to choose your membership cards you get taken through a whole series of questions about who you are and what your member details are? I had already logged in at that point. I went looking for my member number and couldn't find it anywhere except finally by clicking on 'contact member HQ'. It tells me to quote my member number in any contact with member HQ and then provides me my member number in brackets so that I can quote it. Why not just pass through the member number!?
* When I go through the questions to choose my member card it asks me if I have purchased a reserved seat for the year. Well, I guess I have, I'm on a roll-over plan so I click yes. Then I get asked what seats I want. I want the same seats I get every year! I work out that I should click no to having purchased a reserved seat (or three game membership) and then I go straight into choosing my cards.
* I choose my card then it asks me 'Do you have another member on your account? Yes I do but I don't know why you're asking because you should already know that but anyway I enter my wife and children's names and choose their cards. After going through all our family it then asks 'Do you have a junior member on the account?'. What!? I just assumed my kids are members I didn't really think of them as juniors members oh no I better go back and change things but, there is no way to go back!
* Click submit. 'We're sorry, the page you requested you no longer exists' Sigh
I guess I'll call them tomorrow. They are always very helpful when I call. I have never been able to order guest tickets or do much else online. I don't know if it just me...
Anyway, card choices this year are:
Fagan
Cameron
Rich
Zorko
McCluggage
Neale
Webb and maybe less choice for juniors I'm not sure
There's been some update to the Lions online membership page that I can see but I have to say that it still leaves me really frustrated. I got the email today that I'd be rolling over my Lions Loyal membership offer so I went online to check on my account and payment details and while I'm at it choose members cards for next year. What I found was:
* At work when I clicked on anything other than invoices and member zone I got a page not found error. I've come home tonight and most of the pages do seem to be working.
* Why is it when you click on member zone and then member choice to choose your membership cards you get taken through a whole series of questions about who you are and what your member details are? I had already logged in at that point. I went looking for my member number and couldn't find it anywhere except finally by clicking on 'contact member HQ'. It tells me to quote my member number in any contact with member HQ and then provides me my member number in brackets so that I can quote it. Why not just pass through the member number!?
* When I go through the questions to choose my member card it asks me if I have purchased a reserved seat for the year. Well, I guess I have, I'm on a roll-over plan so I click yes. Then I get asked what seats I want. I want the same seats I get every year! I work out that I should click no to having purchased a reserved seat (or three game membership) and then I go straight into choosing my cards.
* I choose my card then it asks me 'Do you have another member on your account? Yes I do but I don't know why you're asking because you should already know that but anyway I enter my wife and children's names and choose their cards. After going through all our family it then asks 'Do you have a junior member on the account?'. What!? I just assumed my kids are members I didn't really think of them as juniors members oh no I better go back and change things but, there is no way to go back!
* Click submit. 'We're sorry, the page you requested you no longer exists' Sigh
I guess I'll call them tomorrow. They are always very helpful when I call. I have never been able to order guest tickets or do much else online. I don't know if it just me...
Anyway, card choices this year are:
Fagan
Cameron
Rich
Zorko
McCluggage
Neale
Webb and maybe less choice for juniors I'm not sure