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LOL they got the paying sucker. That's all they need to do for you. It's onto those that havent committed yetThis is a bit of a long one. So apologies in the advance.
My mum got a new car in January. Hasn't had a new car in 40 years, and it will be her last.
The particular car she chose suits her needs, she got a very good price, she's very happy with it and it's a nice car too.
But after signing the contract, everything went down hill.
After playing phone tag over numerous days and not having calls returned, we were eventually told to come in at 11am on a Saturday for our appointment. We were greeted by a very friendly and very professional woman who seemed to be directing customers where to go. We were told it would not be long as our salesperson was with someone, which was fine.
It got to 11.15 and we were still waiting. As it was quite busy, it was somewhat understandable. By 11.30 we were still waiting, new customers were walking through the door and were continuously greeted by sales people, while we were left to continue waiting.
At one point, our sales person was with another salesperson, outside, going over a test drive. I'm not sure why two people are needed to help someone with a test drive, particuarly when a paid client was waiting. I spoke to another gentleman who asked if I needed help and he said he would get the sales manager. We were still waiting, and I was visibly frustrated and two sales people had a conversation, walking towards a desk I was standing near, and did not even bother to ask if I had been looked after, and then walked away in the opposite direction.
More people were piling in through the doors and seemed to be prioritised over a paying customer, which I thought was outstandingly poor at the time. I understand they're wanting to make sales, but when is a paid customer shown the same attention?
I was able to speak to the woman who was greeting customers (who kept checking on us to see if we had been looked after), and she was shocked that nobody had helped us after so long. I gave her my feedback on what had happened, and how frustrated we were, and she was very understanding of our feelings and frustrations.
It was not until 11.50 we were finally able to begin the handover for the car - nearly one hour after our scheduled time. Our salesperson further advised he had not done the trade in - which we went over upon signing the contract - and simply asked us if we "want the keys back". We said no, we want the trade in as we discussed. This added further delay to an already increasingly poor and frustating experience. He was also unaware it was a touchscreen and advised "he learnt something new today." I found this really bizarre.
Furthermore, the most disappointing thing is the car was just parked on the showroom floor like it was just another car. No bow, or no indication that it was sold. People were coming up to the car, looking into it, touching it and trying to get in it, as if it were yet to be sold. This was incredibly disappointing, considering buying a new car is supposed to be an exciting experience, this was far from it.
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I left a Google review outlining a lot of the above. They replied saying feel free to call if I wish to discuss further. I left it a few days and thought bugger it, I'm gonna do it.
I spoke to the sales manager. He was very apologetic, but offered a lot of excuses. "We had 80 couples through the door that day." "I apologise for the poor experience your mum had" "There was a sticker on the driver's side door above the window saying it was sold" (there wasn't). It was a pretty pointless conversation that seemed to go around in circles and not really achieve anything. I think to get me off the phone he said he'd offer $500 worth of accessories for mum to choose from.
Anyway, he texted through the link etc and said "I truly value your feedback and will implement changes to ensure this situation doesn't occur again. If you feel comfortable I would appreciate it if you could ammend your review. However, I completely understand if you prefer not to."
I replied to him advising what accessories mum wanted and she'd get them with her first service without acknowledging anything about changing the review.
Anyway, mum had her servvice yesterday, and I asked her if they were giving the stuff. She said the sales manager would prefer if I would "retract the review as a sign of good faith". My reaction when I read her message was something similar to the below.
I could not believe that they think just because they are giving free stuff out that a negative review should be removed like it means a negative experience never happened. The whole point of the compensation was because of the poor experience. ****wits.
She got the things she wanted but bloody hell. The nerve on these people.
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TL; DR - car dealership provided poor service, left a negative review, was offered compensation for accessories, wanted review removed as a result
Fair enough.
My son got champagne and flowers from the agent when he collected the keys to the house he’d bought.
They got the paying customer. That's where the service ends
Agree. Not all places put it into practice
I know that's the stupidest thing I've ever heard.
Appears in seemingly every newspaper & magazine, proclaiming her secret to being skinny/happily married/fashionable etc etc.
Sure but if I'm buying myself something and spending all that money and they put a bow on it and act like they're giving me a present I'm seeing bullshit cringe not something niceBuying a new car, brand new, is a big event in many people's lives. Exciting. A huge investment, perhaps the only time they'll do it.
So they tell me...
You’d better let them know in advance
