nobbyiscool
Cancelled
WWE Board
Goosed
Sweet F.A Sikh Volunteers Charity Match
Tasmanian Team
NFL Fantasy Comp Champion
Armchair Endzone Major Comp Champion
- Aug 11, 2006
- 21,110
- 23,515
Here's the form email that Foxtel are sending to people who sent email complaints about the outage:
I ended up calling them straight away, they backed up the email - I ended up speaking with disconnections and threatening to disconnect (I'm a 5-year+ subscriber). Unsurprisingly, they said they'd remove it from my bill.
So unfortunately, emailing clearly wasn't the way to go. From FB & Twitter it sounds like the people who rang up on Sunday and went through the overseas call centre/s had a much easier time.
Hi there,
Thank you for contacting us regarding the interruption experienced during the UFC 200 Tate v Nunes fight on Sunday. We too are fans and are very sorry for the short interruption to the broadcast and completely understand your disappointment.
Given the nature of the service we provide, live events may experience technical difficulties from time to time.
Unfortunately, given the short length of the outage vs. the uninterrupted portion of the rest of the three hour event a refund isn’t available. In saying this, our technical team are currently looking into what caused this issue so we can do all possible to make sure it doesn’t happen again.
Kind Regards
The Foxtel team
I ended up calling them straight away, they backed up the email - I ended up speaking with disconnections and threatening to disconnect (I'm a 5-year+ subscriber). Unsurprisingly, they said they'd remove it from my bill.
So unfortunately, emailing clearly wasn't the way to go. From FB & Twitter it sounds like the people who rang up on Sunday and went through the overseas call centre/s had a much easier time.