Player Watch Izak Rankine Part II - Welcome to Adelaide

[1990crow]

I’d have been happy to pay a small restocking fee if needed
Shutdown pretty quickly
Considering a member of 14 years abit disappointed
Have put thousands through the store over that period of time

It's stuff like this that really makes me wonder. Club treats it's members like s**t.

 

[Viva la Mattner]

I’ve got a couple of contacts through work (parents of 2 players) who I can ask to see if they can get signed for me as a backup

 

[Viva la Mattner]

Stupid thing is they say they have no orders like that….
Clearly the invoice contradicts it
I’m wondering whether they didn’t even bother

 

[Crow till I die]

Stupid thing is they say they have no orders like that….
Clearly the invoice contradicts it
I’m wondering whether they didn’t even bother

A long shot, what if you emailed Silvers direct and explained the situation and that your son will be very upset as Rankine is his idol (so to speak)..you never know. You could always try contacting one of the board members - it might get pressure put on their marketing and sales department to help you out.

 

[brucetiki]

Not surprised with the response from Crowmania to be honest.

They’ll basically only do something if the club gets involved, so I would second Crow Til I Die’s suggestion to email Silvers.

 

[Viva la Mattner]

A long shot, what if you emailed Silvers direct and explained the situation and that your son will be very upset as Rankine is his idol (so to speak)..you never know. You could always try contacting one of the board members - it might get pressure put on their marketing and sales department to help you out.

Yeah that’s a good idea
Where would I find his email address?

 

[Crow till I die]

Yeah that’s a good idea
Where would I find his email address?

Posters have put them up in the past I believe - I don't know them myself, but others may be able to assist

 

[Viva la Mattner]

Posters have put them up in the past I believe - I don't know them myself, but others may be able to assist

Found it !

 

[Drugs Are Bad Mackay?]

I’d have been happy to pay a small restocking fee if needed
Shutdown pretty quickly
Considering a member of 14 years abit disappointed
Have put thousands through the store over that period of time

Sell it to Oscar Ryan's relatives!

 

[Viva la Mattner]

Sent !
Let’s see what I get
Good Afternoon Tim,

Sorry to bother you with a trivial issue but just wanted to share my concerns/frustrations , it’s abit of a story with the copied and pasted preceding correspondence at the bottom so please bear with me.

I have copied below the correspondence with the Crowmania store in regards to purchasing a guernsey for my 6 yo son with Izak Rankine

23

Izak Rankine

Age

24

Ht

181cm

Wt

82kg

Pos.

Fwd

Career

Season

Last 5

D

13.0

3star

K

9.0

3star

HB

4.0

3star

M

2.7

3star

T

2.7

4star

G

2.0

5star

D

13.0

3star

K

9.0

4star

HB

4.0

3star

M

2.7

3star

T

2.7

4star

G

2.0

5star

D

13.0

4star

K

9.0

4star

HB

4.0

3star

M

2.7

3star

T

2.7

5star

G

2.0

5star

’s #22 added to it , Izak is the reason my son supports the Crows seeing him live at AO with me helped me sway him to our side of the fence and not follow the Power like his Mum and older brother !

This jumper was only purchased in the last couple of weeks , as it is for Xmas we were trying to beat the rush especially with postage , only to find on Sunday he is now #23…..

As happy as he’ll be receiving a new guernsey, seeing what is now Izaks old number will be slightly disappointing for him

I’ve also attached the tax invoice showing purchase , I feel like I was just fobbed off by the store staff and a little more research surely would have located the order history

It’s left a sour taste in the mouth of a season ticket holder since 2010 and potentially in the mouth of a future season ticket holder of my son

I don’t expect you to pull rank on them just want you to be made aware

Thanks for taking the time to read this Tim

Regards ,

 

[ams4crows]

They're not obligated to provide a refund but surely a good business would do so in good faith, especially to a club member

Exactly, because then that member would tell all their friends and internet friends how nice the club was and how easy they made it.

Sometimes some good PR goes a long way, particularly when everyone is so strapped for cash and struggling in these trying times.

 

[ams4crows]

I don't expect much from Crowmaina.... can't even run their Facebook page well. There were calls to delete some utterly hateful messages left in the comments section of one of the AFLW merch drops and it fell on deaf ears.

 

[brucetiki]

I don't expect much from Crowmaina.... can't even run their Facebook page well. There were calls to delete some utterly hateful messages left in the comments section of one of the AFLW merch drops and it fell on deaf ears.

Correct they only ‘closed’ the comments after the club intervened when Rainbow Crows brought it to the clubs attention

 

[Mostyn]

Nah at time of purchase
Was in my mums name so have responded with this saying WTF
It’s not change of mind
Honestly think I’ll get nowhere it’s the principle of it , the profit margins on these are insane it’s no skin off thier nose

View attachment 1862184

I hope they help - but what does the "no refund no exchange" mean in the product name?

 

[Viva la Mattner]

I hope they help - but what does the "no refund no exchange" mean in the product name?

Relates to change of mind

 

[PeterSalt]

Relates to change of mind

If your hearts set on the 23 .. maybe buy another and GumTree the first if you get no sympathy from Crowmania

Not perfect, but you may get something worthwhile back?

 

[Mostyn]

Relates to change of mind

But aren't you asking for an exchange?

Again, I hope it happens - it just seemed to be a big deal if they wrote it in all caps.

 

[Eagleboy2011]

Exactly, because then that member would tell all their friends and internet friends how nice the club was and how easy they made it.

Sometimes some good PR goes a long way, particularly when everyone is so strapped for cash and struggling in these trying times.

I wonder what consumer law says. I suppose adding a number to it makes it not returnable. What if the item is faulty. Surely, they have to give a refund them.

 

[George Kramer]

Jumpergate is the scandal of the preseason

 

[MRB37]

I'm pretty sure the online store at a minimum is outsourced, which is why you're probably not getting a ton of traction with them. They've already got your money on the deal, so probably don't care all to much about being helpful.

 

[Drugs Are Bad Mackay?]

But aren't you asking for an exchange?

Again, I hope it happens - it just seemed to be a big deal if they wrote it in all caps.

Do you think they had this circumstance in mind?

 

[Eagleboy2011]

Jumpergate is the scandal of the preseason

We need to leak the story to Caroline Wilson and Sam McManure

 

[Tex Danger]

Stupid thing is they say they have no orders like that….
Clearly the invoice contradicts it
I’m wondering whether they didn’t even bother

Isn’t crowmania online store external to club and physical store run by club? This is perhaps the issue here

Try the store and/or then someone inside the club who actually care about clubs image

 

[1990crow]

Isn’t crowmania online store external to club and physical store run by club? This is perhaps the issue here

Try the store and/or then someone inside the club who actually care about clubs image

The club needs to be in control more of how both operations protect the brands image.

Stuff like this just makes the club look heartless.

 

[Mostyn]

Do you think they had this circumstance in mind?

Where you personalise the jumper and then want to return it?

Maybe, hard to know.

It's very strange to see a store not just do the exchange, so it's a bit unclear why they're pushing back.

I just thought the fact that they wrote NO EXCHANGES in the product's name seemed strangely strong - you don't see that very often.