NMFC90
Rookie
- Nov 28, 2016
- 27
- 38
- AFL Club
- North Melbourne
- Other Teams
- New York Jets , Leeds United
35,348
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Dear GR,
Like the team on the field, we’re always looking for ways to improve, but we need your help.
After taking your feedback last year, we elected to invest in, and create more, meaningful member benefits like:
- New ‘member exclusive’ content; members are first to receive key club announcements and news
- Roo Shop voucher on your birthday (up to $20) with no minimum spend
- Food and merchandise offers at selected home games
However, despite our best intentions to improve your experience, some things don’t always go to plan.
We are disappointed with the quality of some of our membership fulfilment items this year and regret the delays in getting them to you.
It is important to us that our members are happy, and feel valued.
We want you to know we have already started a review of our membership services, the packs and our suppliers, to ensure going forward, everything we do is high quality, useful and appreciated.
In order to improve, we need your feedback and experiences, good and bad.
Please take the time to complete a short membership services survey by clicking here, and go in the running to win one of ten personally signed jumpers from the player of your choice.
We hope you’ll notice improvements imminently but in the meantime, please accept our sincere apologies and our appreciation for your understanding and continued support.
Kind Regards,
North Melbourne Membership Services.
Grumpy Old thread beckons!Called the club today ('far too late') to inquire about getting a ticket for Sunday. Fair enough, too late.
If the below is tedious to read, imagine experiencing it...
Then the guy asks for my membership ID. I ask why, if it's too late. He says he's just trying to help me.
Again I say, why if there aren't any tickets? He says he just wants to check my details.
I say I don't need my details checked thanks, but ask again re why he wanted my membership details if there weren't any tickets available - why I called.
He says he's just trying help (now sounding irritated with me... the customer.)
I say there's no need to check my details (I know they're up to date) and again, ask why?
He says sorry for being offensive (picking up by now that I'm irritated that he wasn't listening.)
I say you're not being offensive; I'd just like an answer to my question: Why, specifically, do you need to check my details if you don't have any tickets?
He finally says "It's just our process." (Ah, says I to myself, a mindless drone...)
Ah, it's just what you do.
He then says the membership type I first mentioned to him didn't exist, so he wanted to check.
I say, it may not have been the exact type (it's changed over the years) but it was irrelevant in any case if there aren't any tickets.
After hanging up, I realise he may have thought I was a Dockers supporter, and wanting to verify I was a Roos supporter. Why not just say 'Sorry sir, we do need to verify your membership in order to provide a ticket... we do get opposition supporters trying to get free tickets.' On the other hand, if there aren't tickets, why go through that charade?
That was a minute that could have been devoted to serving someone else!
I admit that was a poorly constructed question but the obvious af thing to do would be clicking any of the clickable options and adding the Other option as well.Survey not sent. Club can get ****ed.
I admit that was a poorly constructed question but the obvious af thing to do would be clicking any of the clickable options and adding the Other option as well.
Because you know, it takes less than 45 seconds of brainpower to figure out. But cursing out the club where they will never hear you again (because some aggressively dumb ****s cursed out our only correspondence option) takes 3.
I admit that was a poorly constructed question but the obvious af thing to do would be clicking any of the clickable options and adding the Other option as well.
Because you know, it takes less than 45 seconds of brainpower to figure out. But cursing out the club where they will never hear you again (because some aggressively dumb ****s cursed out the guy would otherwise always give us the time of day) takes 3.
They can't even get the ****ing complaint form right!
Very true summary. Unfortunately the prawn rots from the head and i expected better under the leadership off field under ben buckley.Our membership dept is a symptom of modern corporate culture in Australia. Take as much as you can and give the absolute bare minimum in return. Then have complete nuff nuffs taking your calls, answering enquiries etc forcing you to simply give up in frustration. They're basically exploit our emotional attachment to the club. Complete hustlers.
It's very rare to have any sort of issue with a bank, telco, insurance co., govt dept, utility co. etc quickly and efficiently resolved. They simply grind away at you, that's how they operate.
I'm still pissed at the club about being forced to auto renew my membership 5 months before the start of the season without giving my consent to do so. WTF is that?
Yesterdays loss will seriously hurt our membership numbers. Big offseason with plenty of hype around us, I reckon next week at home against Brisbane would have been our chance to sign on 2000 odd people - wouldn't be surprised if we get a poor crowd and bugger all people signing on.
Yesterdays loss will seriously hurt our membership numbers. Big offseason with plenty of hype around us, I reckon next week at home against Brisbane would have been our chance to sign on 2000 odd people - wouldn't be surprised if we get a poor crowd and bugger all people signing on.